*Hello,*
*Incident Manager* Location: Philadelphia, PA Duration: 12+ months *Job Description * The Incident Manager is a member of the Production Support team. He/she will be responsible for developing and sustaining processes in relation to Event Management, Incident Management and Problem Management. He/she will also be responsible for performing initial triage, correlation and indepth technical analysis as needed for issues. *Responsibilities * • Ensures that technical issues are responded to and that normal service operations are restored as quickly as possible • Reviews and revises incident management processes, policies and escalation procedures on a regular basis to drive efficiencies and effectiveness in responding to issues • Identifies persistent or recurring problems and recommends creative solutions • Develops procedures for incident triage and management, metric and measure creation, management and administration of monitoring tools • Ensures timely execution of scheduled and repeatable processes such as periodic system validations, daily triage, system monitoring and event log management • Monitors applications for most efficient operation, identifying fault conditions as well as opportunities for further optimization • Recommends opportunities for process improvement • Reviews core operational performance metrics for the Products environment • Manages 24x7 scheduling of operators and application support personnel • Maintains escalation and contact lists for mission critical assets *Required Skills * • At least 3-5 years of experience in a technology operations setting. • Ability to adjust to changing priorities and make quick decisions with limited information. • Strong organizational, communication, leadership and customer service skills. • Experience in supporting business objectives in a partnered/outsourced mod • Strong hands-on technical experience (previous experience as a Linux/Unix system administrator is preferred) with a focus on problem solving • High level of energy and strong drive are essential attributes in this role. • Ability to be on call off hours for a certain number of days every month. • Scripting / programming experience desired. • Understanding of cable and IP technologies (including Tru2way) is a plus. • Excellent organizational, communication, customer service, problem solving and interpersonal skills • Ability to effectively triage and resolve incidents, assist in change management and deployment support *NOTE**: *Candidate should have strong technical background, Unix experience (not an admin), networking knowledge and ability to quickly grasp concepts. Strong Incident Management experience with a strong sense of urgency and priority *Best Way to reach me via an email.* *Thanks and Regards,* *Saket Kumar* *Technology Resource Group Inc. 3736 Hills-dale Court Santa Clara, CA 95051* *Office: **408-709-1760 EXT 966 || **Direct: 408-933-9593* *Fax:* *408-884-2409| **www.tech-resource.com* <http://www.tech-resource.com/> ||[image: Linkedin] <http://www.linkedin.com/pub/saket-kumar-lion-10-k-connection/34/ab8/5b0/> *Gtalk: Saketapurva || YIM: **[email protected]* <[email protected]> -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
