-- *Dear Associates !*
I am *Ahmed from Sage Group Consulting, Inc*, Please find the job descriptions below and if you are interested and available for this position please *send me your updated resume* along with contact number. *Please send me resume to z <[email protected]>[email protected] <[email protected]>* *Need Siebel Support person* *Location: Phoenix AZ or Denver CO * *Duration: 18 month contract * · *Must have * o *great communication * o *SIEBEL 7.0 or higher * o *XML * o *SQL * *$50/hr* · *SKYPE interview okay * We are looking for an analyst that will be supporting the following key apps · Customer Relationship Management (Siebel CRM), Field Services (Siebel FSS), · Scheduling and Routing (FS Scheduler / Click), and Middleware (Oracle Fusion) applications. · Mobile apps (FSDS/FSTP) *ESSENTIAL DUTIES/RESPONSIBILITIES:* • Drive root-cause analysis of Incidents and Problems, and shepherd their resolution through the DIRECTV software development lifecycle • Coordinate support with various IT teams (Development, QA, and Vendors) to drive the resolution of reported problems • Write executive summaries of high priority issues for senior management • Manage regular meetings with business and IT stakeholders to prioritize and resolve important problems • Evaluate scheduled application and environment changes for associated risks, and advocate mitigations to such risks • Identify common themes in reported production issues • Support critical go-live activities for various projects • Provide periodic On-Call support • Occasional travel to other DIRECTV sites • Siebel Call Center and Field Services Applications *Qualifications* *EXPERIENCE/QUALIFICATIONS:* • At least 4 years of IT experience preferably in a consulting, project management, business analysis, development, operations, or testing capacity in large IT enterprise application environments • Strong knowledge and experience with SQL/database technologies (Oracle/Teradata/MS SQL) · At least 2+ years of hands on experience supporting Siebel applications (V7.0 or higher) is strongly preferred. • DIRECTV has adopted a modified ITIL V3 standard for IT processes, and familiarity with the standard is a plus • Experience with Software development lifecycle methodologies, quality assurance and software testing, business requirement definition, systems analysis and design, and familiarity with SCRUM and AGILE methodologies is a plus • Ability to drive root-cause analysis of problems, and drive resolution through the DIRECTV SDLC process • Ability to demonstrate a mastery of integrated IT systems • Excellent written and verbal communication ability • Excellent critical thinking and logical problem-solving skills • Ability to quickly understand highly integrated technical systems, including real time and batch integration/processing • Ability to work independently with little to no direct supervision • Must be a self-starter and detailed oriented. • Strong customer service skills • Experience with: Software development lifecycle methodologies, quality assurance and software testing, requirements definition, systems analysis and design and root cause analysis and continuous improvement. • MS Office skills are essential *IDEAL QUALIFICATIONS:* • Bachelor's or Master’s degree in Computer Science, MIS, engineering, or a scientific field • Siebel CRM/Field Services support experience • Experience with the following are a plus, but not required: • Amdocs Billing a plus, but not required • Telco processes and architecture *Thanks and Regards* *Zulfiqar Ahmed* *Sage Group Consulting, Inc* W:+ 732 767 0010 X 704 | Direct: 732 851 1637 |Email: [email protected] YM: ahmed_maccadin | Gtalk: ahmed.maccadin LinkedIn: in.linkedin.com/pub/ahmed-zulfiqar/21/950/44b/ Website: www.sageci.com -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
