Hi Partners,

Please let me know if you've someone fit for the below mentioned JD. Thanks
in Advance !!

*LEAD Salesforce*

*Business AnalystHouston, TX6-12+ Months Contract*

*** Must have Cloud & Salesforce experience ***


*Must-haves: *-5+ years Business Systems Analyst or Business Analyst
Experience
-10+ years of Salesforce experience primarily in Service Cloud
-Salesforce Customer Support and Case Management experience
-Previous experience on a Salesforce/Service Cloud implementation
-Understanding of KCS model
-Waterfall & Agile
-Ability to Lead UAT sessions

*Plusses:*
-Previous experience as a Salesforce Administrator or Developer
-Rally experience forming user stories
-Coveo (search technology) experience
-Webmethods (integrations)
-Snaplogic
-SandBox
-Salesforce reporting


*Day-to-Day: *Client is looking for a Business Systems Analyst for a large
software client in the Houston, Texas area. This person will join the
SalesForce Automation for a large scale ServiceCloud implementation. During
the planning phase, the BSA will closely with the architects for the
integration and migration phase from legacy mainframe systems to a
ServiceCloud solution as related to Customer Support. They will manage and
facilitate meetings with the business teams to review existing business
processes, use cases, requirements and solutions for needed scenarios. They
will provide and coordinate team estimates for design phase and facilitate
daily BSA calls to keep the team updated and communicating on what aspects
impact each other's work streams for changes. They will also report the
daily status of the team, author multiple functional design specifications
for SalesForce design, and perform conversions and master data
integrations. This person will also utilize existing cu! stom objects and
create additional custom objects and applications for business solution
needs. The BSA will be providing all of the information to support
developers needs during the build phase, and will author and design the
migration of data for accounts, sites, projects, special conditions,
contacts, and users/profiles. They will also add tasks and refine build
schedules for mocks and conversions as needed. They will analyze data for
ETL and data transformation migration needs, process and facilitate request
changes to the design from business, and work closely with master data to
design, document and implement system integrations. These BSA need to be
proficient with all phases of SalesForce through to customer support and
have solid knowledge of the KCS model and case management to qualify.

Thanks,
Kavi Johnson |


*Sr. Technical RecruiterCAT Technology Inc."Committed to Human Excellence
Thru IT"*Voice# 201-257-5081 ext 162 | Fax: 201 -342- 2385
Hackensack, NJ 07601 | Email: k...@catstaffing-us.com
Yahoo: kavi.catstaff...@yahoo.com | Gmail: kavijohns...@gmail.com
View my profile on Linkedin: http: www.linkedin.com/in/KaviJohnson
Visit us at: www.catamerica.com | www.cattechnologies.com

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