*Position : Process Lead* *Duration : 6 months C2H*
*Location : Richmond VA* *Job Description :* *Process Lead + Configuration Manager – L3* *Experience - should be 8-10 years* *Do not look for candidates who has More in Project/Program Managers or Govt. Projects, Federal projects.* The process lead must own process maturity work on continual basis working closely with customer’s Process Managers and Owners. · *Good Exp. on basic CMDB and change management practices* · Should own the Process Management Function from HCL side and manage the HCL Process Managers · Should have strong understanding of ITIL Processes and must have worked as Process Manager for at least two or more ITIL Processes like Incident, Change Management,& Configuration Management. Knowledge of at least 2-3 Processes is a must e.g. Incident, Problem, Change Management, Asset & Configuration · Responsible for Interfacing with Customer Process owner for driving improvements across all ITSM Processes · Generate and publish process performance reports periodically, analyze the root cause of performance shortfalls against committed SLA performance targets and internally tracked KPIs to initiate improvements · Adhere and recommend improvements for all ITIL Process related activities in the existing service management tool · Understand various tools and organization units involved in Asset lifecycle and optimize the Asset Management process to work successfully though various tools for a complete asset lifecycle management · Conduct an initial, complete inventory of all Equipment and Software, and related · services provided or supported by Service Provider and deployed at Customer Service Location, remote user locations, or HCL Location. · Enter the required information regarding the assets into a Customer-approved Asset Inventory and Management System · Manage all CI’s (based on the scope) in the customer IT Environment in accordance with the Configuration Management Process · Responsible for maintaining the CIs, supplier, vendor related details, correct and updated. · Responsible for maintaining accurate configuration data for the Configuration Items (Operations Documents, Equipment, Software and applications — used to provide Services to the customer.) · Develop audit plans and conduct periodic audits. Highlight any inconsistencies in Asset and Configuration database · Expand the functionality, scope and accuracy of the CMDB by analyzing the feedback from operations staff -- Thanks & Regards Sanjeev Thakur Technical recruiter D: 646-657-1918 E: [email protected] <[email protected]> http://www.hmgamerica.com/contact.php -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
