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*Job Title : Technical Support Location : Austin, TX Duration : 5+ Months * *Description : * *I. DESCRIPTION OF SERVICES * The Department of Information Resources (DIR) requires the services of one Technical Support specialist, hereafter referred to as Worker(s), who meets the general qualifications of ITSAC Technical Support 3 Category, Emerging Technology Type and the specifications outlined in this document for Office of the Attorney General (OAG). * * All work products resulting from the project shall be considered works made for hire and are the property of the OAG. OAG may include pre-selection requirements that potential Vendors (and their Workers) submit to and satisfy criminal background checks as authorized by the Texas law. OAG will pay no fees for interviews or discussions, which occur during the process of selecting a Worker(s). * * The Worker will be the deployment technician for a multi-site point to point environment, E-talk implementation to deliver call recording and call center agent supervision functionality statewide. The Worker will be responsible for developing, configuring, testing, and delivering an E-talk application install that can be distributed remotely to desktop computers using Novell Zen Works to call center agents and supervisors at approximately 8 call centers. This shall include documenting and training OAG IT personnel on the deployment. The Worker will coordinate deployment efforts with the NMS project manager, the Office of the Attorney General IT staff, and the Office of the Attorney Generals vendors. The Worker will consult on E-talk server configuration, authentication configuration, domain requirements, and document best practices for E-talk operations. * * *II. WORKER SKILLS AND QUALIFICATIONS * * * *Minimum Requirements: * 8 Configuring packaged software installs for remote installation to Windows XP workstations. 4 Troubleshooting/Resolving software installation problems. 4 Skill in identifying, analyzing, and solving problems and issues on projects. 4 Knowledge of industry-standard software deployment terms, tools, and techniques. 2 Autonomy E-talk client deployment to Windows XP workstations and Windows domains. 2 Excellent written and verbal communication skills 2 Excellent organizational skills 1 Autonomy E-talk server configuration and deployment strategies. * * * * * * * * * Preferences: * 4 MS Word, Excel, PowerPoint, and Project 2 Experience using Novell Zen Works to distribute E-talk applications 2 Texas state agency experience 2 Knowledge of VoIP E-talk configurations. -- Regards Alrek Business Solutions, Inc. (Formerly Known as ALDON BUSINESS SOLUTIONS, INC) 830 E.Higgins Rd, Suite # 114, Schaumburg, IL 60173 URL:www.absli.com Ph: 847-348 0380, 1194 Fax: 847-4138294 Certified Minority Business Enterprise(MBE) CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and /or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are the intended recipient but do not wish to receive communications through this medium, please so advise the sender immediately --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/oracle-users -~----------~----~----~----~------~----~------~--~---
