*If you are interested and have questions about this opportunity, Please contact me at [email protected]*
*Role: Oracle Web Center (Plum Tree) Production Support Specialist* Duration: 12 Months+ Location: Atlanta, GA Start Date: ASAP Rate: $Negotiable Responsibilites: 1) Provide technical and functional application support for the Client's enterprise portal, built on Oracle Webcenter (formerly PlumTree and BEA Aqualogic product suite. 2) Run routine maintenances procedures and health checks to insure the proper operation of the portal. 3) Advise on and resolve chronic issues. 4) Ability to understand custom code, trace errors and analyze system for design changes to ensure integrity, performance, accessibility, and recoverability of data. 5) Manage/coordinate resolution of complex production support issues through completion. 1) Work with other application support team members to troubleshoot issues and ensure operational readiness as it relates to integration with upstream and downstream systems. 2) Manage relationship/escalation to vendor BEA as it relates to issues with configuration of the applications. 3) Assist with proactive capacity planning for the Portal environment as usage and interdependencies grow. 4) Evaluate impact of patches to the application. 5) Define and implement monitoring requirements to identify issues before they are reported by end-users. 1) Maintain application support documentation. 2) Act as on-call after hours support on a rotating basis addressing critical and high-priority issues opened for other business critical applications. 3) Deploy and validate changes to production during non-peak business hours. 4) Train team members and provide guidance, as needed for shared on-call duties 5) Other IT Support related tasks as deemed appropriate by management. Qualifications: 1) 5-10 years of technical support for enterprise web applications 2) Senior Oracle Webcenter (formerly PlumTree and BEA Aqualogic )Production Support Engineer with 3-5 years experience to act as a lead and team trainer, as well as, expert trouble shooter. 3) Experience working in a UNIX, Linux, Windows, OS X, and Oracle 9i, 10G, Microsoft SQL server, .net, IIS technologies 4) Previous experience using an IT ticketing system for managing reported incidents. 5) Previous experience using a change management system. 1) Proven analytical and problem solving skills sufficient to assess complex problems and recommend and implement effective solutions 2) Able to make decisions under conditions of uncertainty, sometimes with incomplete information, that produces effective end results. 3) Independently perform assignments with instruction limited to results expected. 4) Excellent written and verbal communication skills. 5) Must have capability of working in a team environment to accomplish tasks both individually and through working with others. Overview/JD: 1) The Sr. Production Support Specialist, part of the Enterprise Application Support organization, will provide technical and functional support for Client enterprise portal applications. This includes the underlying portal applications, administrative processes, customization capabilities, and integration touch points to other systems. 2) Expected to function autonomously, performing assignments with instruction limited to results expected. Must possess the ability to apply problem solving skills in order to creatively deal to with complex situations, and resolve complex problems. 3) Candidate should have extensive experience in an IT support and operations role. This person will play an integral role in supporting, maintaining and enhancing an enterprise-wide portal in a dynamic cutting edge environment. If you are interested and have questions about this opportunity, Please contact me at [email protected] Regards, Robin Manager – Recruitment & Staffing VDart Inc Bulls-i-Consulting P: 804 486 9914 F: 866 431 2320 -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/oracle-users?hl=en.
