Hello,
Please reply to *[email protected] *** * * * * *Position: Senior Support/Analyst for NuGenesis and Empower* *Location: Cambridge, MA [Needs in-person interview]* *Terms: Long-term contract * *Industry: Biotech/Pharmaceutical* *Description: * § Provide technical and user support to R&D GxP laboratories for the installation, upgrade, configuration and testing of the Waters NuGenesis SDMS system. § Define, implement, and test NuGenesis data and print capture templates for GxP laboratories in multiple business areas. § Provide technical and user support to R&D GxP laboratories for the installation, upgrade, configuration and testing of the Waters Empower chromatography system. § Work with the vendor technical representative and other support team members to solve problems encountered during normal operations. § Participate in upgrade projects including creating test documentation and executing system tests. § Create troubleshooting documents, support guides, and FAQ articles necessary to provide timely and consistent issue resolution and support for users of assigned applications. § Participate in overall support initiatives and cross functional teams to resolve issues in order to improve the reliability and consistency of the services provided by the group. Job Requirements*:* § Expert knowledge of NuGenesis SDMS and Empower § 3 to 5 years experience supporting applications in a GxP laboratory environment; 5–10 years pharmaceutical or biotechnology experience. § Understanding of the effects of global infrastructure components on the behavior of multi-tiered applications § Excellent communications and customer service skills. § Proven problem solving/troubleshooting skills; detail orientation -- Regards, Sindhu Hari Resource Manager W. 781-544-4799 * 114 F. 508.519.9180 [email protected] www.boston-technology.com 33 Boston Post Road West, STE 110, -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/oracle-users?hl=en.
