*Contact Center Lead Software Engineer* Miami FL
6 months · Provide leadership, technical guidance, training and mentoring to contact center application developers · Plan, organize and coordinate activities related to large contact center projects · Develop contact center solutions for Client’s four business units, including Voice Response applications, web service system integration, and Cisco CTIOS-based custom agent desktop software · Be responsible for participating in development, maintenance and enhancement of business applications with a strong emphasis in contact center application development · Contribute to all aspects of the software development lifecycle, analyzing requirements, and designing, building, testing and implementing solutions · Build solutions and resolve issues of moderate to high complexity · Participate in project teams within the corporate IT department · Work according to Client best practices and standards · Collaborate with business partners, and other technical staff to identify user requirements, assess available technologies, and recommend solution options · Thrive in a fast-paced contact center development environment *Required:* · Experience in leading contact center development efforts · Experience in designing contact center development projects, including integrating with ICM, telephony components, and with back-end business applications · 5+ years of experience with Cisco CVP or similar IVR call flow development and/or 5+ years of experience with CTI development · Experience with developing contact center solutions and knowledge of best practices · Knowledge of relational databases concepts and medium level experience in using databases, preferably Oracle · Experience with all aspects of the software development lifecycle and development methodologies · Completion of Bachelor’s degree in Computer Science, CIS, MIS, or a related field and 3+ years of increasingly responsible professional experience in related field · Effective oral and written communication skills · Team player *Bonus:* · 3 or more years of Java development experience, including JDBC, EJBs, Spring, RAD IDE · Experience with IBM Websphere or Tomcat servers · Experience developing Web Services · Knowledge of object oriented design and programming princ. -- *Thanks & Regards* *Raman M* *REASONSOURCETECH.* -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
