Hi,
Hope you are doing great!!

Please find the requirement below. If you are comfortable with the
requirement and available too please reply me back with the updated resume
ASAP on *[email protected]* <[email protected]>



*Location: **St. Antonio, TX*

*JOB DESCRIPTION*

*Job Title: *Sr App Support Engineer



*JOB SUMMARY*

Responsible for implementing reliable, secure and high-performing
technology solutions. Repairs outages and ensures

systems are operating properly.



*PRIMARY DUTIES AND RESPONSIBILITES*



*KNOWLEDGE, SKILLS, AND OTHER REQUIREMENTS*

*Specialty: *-

Application and System Management

a. Monitor, diagnose and triage service application issues for core web
platform.

b. Create pre-production code backups, new code updates, configuration file
updates, application

configuration changes, application engine installation and setup, registry
changes, virtual and physical

IP address assignments, using automation/scripting languages to create
internal solutions for common

problems, adjust complex customer application and cache configurations as
necessary and

optimization of environment variables.

c. Document system incident and change management systems. Prioritize
escalated issues in on-line

issue tracking system.

d. Verify and reproduce system operational and diagnosing issues including:
interaction with

development to understand issues, database querying, log file analysis,
error correlation, scripting,

data analysis, etc.

e. Support other Application Support Analysts as intra-team escalation
engineer.

Improve application support conventions

a. Align engineering development requirements with the capabilities of the
site infrastructure and

become proficient in understanding how each software component, system
design, and configuration

is linked together to form an end-to-end solution as well as interact with
development teams to

analyze and recommend application optimization

b. Participate in the design of architectures and automation that deliver
against strict requirements for

functionality, scalability, performance and reliability and work closely
with software developers and QA

engineers prior to production release to ensure smooth transition into
production.

c. Assist in staging, deploying, and testing of issues and bugs. Adhere to
administrative protocols that

Technical Operations and Software Engineering use throughout the service
life-cycle.

Serve in an after-hours support on-call rotation as an escalation contact
for service trouble incidents and to triage

incoming issues and correctly prioritizing them, solving these issues when
appropriate or quickly determine when

further escalation is needed.

•

• Bachelor’s degree in computer science, engineering, related technical
discipline and/or equivalent experience preferred.

• Certifications preferred: RHCE, CCNA (Linux)



*JOB DESCRIPTION*

*Experience:*

*Other:*

Possess and demonstrate excellent organizational, interpersonal,
facilitation, oral and written communication skill.

Ability to work under minimal supervision, independently and/or as a member
of a project team.

Ability to multitask and to prioritize workload under tight deadlines in a
fast-paced environment – must escalate approp

Must be detailed oriented – with strong attention to accuracy and problem
solving. “Following-up until resolved” skills a

Ability to work well as a team member.

Skills in Microsoft office (Word, Excel, Powerpoint, Outlook, etc.)

Ability to work in a matrix organizational structure.

•The above statements are intended to describe the general nature and level
of work being performed by individuals assigned to this job. They are not

intended to be an exhaustive list of all responsibilities, duties,
knowledge, skills, and abilities required of individuals so classified.
Reasonable

accommodations may be made to enable individuals with disabilities to
perform essential job duties and responsibilities.

• Minimum of 5-7 years administering windows-based and 3rd party
applications in a production environment

• Minimum 5 year troubleshooting IIS and 3rd party application errors

• Specialties: Memcached, aiCache, Varnish (Linux)

• Web platform content management system administration (Linux)



Thanks & Regards,



Rahul Kushwaha

IT Recruiter

Email: [email protected]

Website: www.sysmind.com

Gmail : [email protected]

Phone:609-897-9670 Extn 2160

Fax: 609-228-5522

Address: 38 Washington Road, Princeton Junction, NJ 08850

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cid:[email protected]]

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