*Location*: Detroit,
*Business Analyst Advanced* *Specifically we're looking for:* - Cisco UCCE - Cisco ICM - Cisco CVP - ( sql) *Nice to have * - Call flow design - Call routing trouble-shooting - Relationship Building / ability to bridge gap between IT partners and call centers we support. *Qualifications* - Bachelor's Degree in related field preferred. - Minimum three (3) to five (5) years related experience preferred. - Excellent analytical, organizational, verbal and written communication skills. - Significant creativity is required. - Other related skills and/or abilities may be required to perform this job. *Required Skills: * - Experience leading call routing re-design, clean up and maintenance initiatives. - Analysis and interpretation of call routing logs, calling patterns, error reports, etc. to identify and correct routing gaps. - Experience leading technology implementation initiatives (e.g. system upgrades, new technology rollouts, etc.). - Develop Identify strategic plans and create Business Cases to support the organizational goals for call routing structure and call center efficiencies. - Ability to manage projects from Initiation to Implementation. - Ability to partner with departmental key stakeholders and cross-functional groups (call centers, IT, etc.) to identify opportunities for improving process and daily operations. - CISCO expert proficient in key Cisco components including but not limited to ICM, Call Manager, UCCE skills based routing, Cisco Call Back. - Adaptable to customer/business needs including flexibility in scheduling. - Ability to educate key partners on strategic direction and sell the value. *Preferred Skills: * - SQL Database and query creation. - Java Database and query creation. - Proficient in Access, Crystal Reports, Cognos, SharePoint - Proficient in Verint Impact 360 ( Blue Pumpkin) - Proficient in Aspect systems Management Suite (Agent Administrator, Hardware Administrator, Route Administrator, Architect.) -- *Thanks & Regards* *Raman M* *REASONSOURCETECH.* -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
