Greeting of the Day!!!
Hi, Hope you are doing great! *Role: Altiris Admin* *Location: Corning, NY* *Duration: 6+ months* *Job Description:* Key skills required for the job are: Altiris Admin(Mandatory)BSM Service Management As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents Minimum work experience:3 - 5 Years Administrator responsible for resolving escalated troubleshooting requirements. Responsible for guiding junior administrators in trouble shooting non-routine and complex troubleshooting requirements. As a senior member, is responsible for ensuring SLA is met and there are no complaints from customer. Technically sound, Contributes to KM and practice building. Prepares the Change management plan and gets sign-off . Conducts planned regular and random Technical audits. Suggest improvement plans. Implement and share best practices.Implement automation of regular admin activities. Capture and report metrics like Devices/FTE , incidents/FTE, incidents/devices, SA metrics. Perform trend analysis on the data captured. *Required Skill(s)* Windows OS Support (L2) , EUC Admin (L3) , Desktop deployment (L2) , EUC Admin (L1) , EUC Admin (L2) , EUC Admin (L3) , Virtualization-VDI (L1) , Infra Trouble shooting and Operations (L2) Essential Skill(s) Altiris Admin (L1) Additional Skill(s) BSM Service Management (L1) Thanks&Regards Abhay Tiwari Technical Recruiter Phone: 609-897-9670 x 2191 Email: [email protected] Fax: 609-228-5522 Address: 38 Washington Road, Princeton Jn, NJ 08550 [image: Description: Description: Description: cid:[email protected]] -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
