Hi There,
Hope you are doing great, Kindly Let me know if You are interested in this position. *Service Now Process Consultant* *Location: West Des Moines, IA* *Duration: 12 Months* *Description:* Relevant Experience & Experience Required: 3-5 Years of Service Now Experience. Overall 8+ years of experience and ITIL V3.0 Certified Technical/Functional Skills : Service Now Configuration, *Roles & Responsibilities* • At least have 3-5 years of ServiceNow experience. • Should be ITIL certified. • In-depth understanding of SN processes. Be able to lead discussions around these with multiple client teams. • Enable process change /provide recommendations for the same as needed. • In depth knowledge of service requests and ITSM processes. • Be able to provide guidance for future state definition of service requests/ ITSM processes. • Experience with implementing ITSM solutions for major ITIL processes. Including process assessments and system understanding. • Lead and help gather process / service request requirements and translate those to technical ServiceNow requirements. • Create functional and technical requirement deliverables and be able to engage appropriate team members for reviews /sign-offs. • Collaborate with tech lead and review technical designs to make sure it meets all the process/service request requirements. • Should have experience with CMDB data mapping. • Should be able to provide insight into impacts to related systems / processes. • Conducts analysis and profiling of systems, requests etc to determine impacts to scope/requirements. • Will be the liaison ,supports and co-ordinates UAT activities. • Provides support to tech lead to ensure that the QA /UAT activities are happening as expected. • Should have experience working on Agile project methodology. • Interview process /service request owner to identify process /service request requirements. • Supports the QA lead in development of test data, provides information needed for QA activities. Regards, Suresh Dabla *Business Integra Inc,* 6600 Rockledge Dr, Suite # 100, Bethesda MD 20817, Ph: *301-474-9600 Ext 101* | Fax: 301-474-9651 | EFax: 301-560-8182 Email: [email protected] www.businessintegra.com A WBE | DBE/MBE Corporation 8(a) | CMMI Level 3 | ISO 9001-2008 | GSA Schedule 70 -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
