*Project Manager*
Location: Owings Mills, MD Duration: 6 months *Responsibilities:* *- Work with Enrollment, Billing, Service and Operations *Tech support leadership to review cases, appropriate actions. - Facilitate daily meetings with internal cross functional teams; ensures all incoming cases are logged in escalation db and research is immediately conducted. - Facilitate/support meetings with External Exchanges to review and update cases. - Where gaps or issues are discovered in current processes, ID and work with teams to implement process improvement solutions to address. Also update training documentation as necessary. - Monitor input email box; ensure all cases are appropriately logged on tracker. - Respond to internal originator with final case disposition. *Requirements:* - Solid business understanding of enrollment, billing and service functions (including enrollment and billing reconciliation and automated enrollment), preferably in the Consumer/Individual market segment. - Excellent communication, facilitation and leadership skills. Candidate needs to be able to drive case resolution through entire life cycle/multiple internal and external teams. Also needs to clearly communicate status of cases to internal and external partners and Executive management. - Needs to be able to liaise well between business SMEs, leadership, project, technical and training teams and work well with different personalities and work styles and in an independent fashion. - ACA/Healthcare Exchange experience preferred. - Possesses an understanding of healthcare industry and uses this knowledge to bring solutions to business groups in order to enhance the enterprise’s competitive edge. -- *Thanks & Regards* *Raman M* *REASONSOURCETECH.* -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
