5- positions. *Job Description*
Reporting to the Manager of Advanced Services, Americas, this is a highly technical role, providing post-sales on-site support of Junipers Network Products. The Advanced Services Contract Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers network. Responsibilities This is a 40 hour per week position, on-site, at the customer location and may require additional work hours and on-call support for critical issues which will be compensated for with Comp time. • To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs. • To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in supporting a network that is available and sustainable. • To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network • To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate. • To troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and post production issues. • To raise equipment Return Material Authorizations (RMA’s) and to track these through to problem resolution • To produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer • To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried • To train the Customer’s design, implementation and support personnel to configure and operate the Juniper Networks products • To assist the Customer to develop Network Operating and Equipment Operating Procedures • Support production environment of Juniper products within the Customer infrastructure • Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer • The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network. Ram, [email protected] -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
