*Hi * *Please lookup the below position and if you feel comfortable ,then please send me your updated resume*
*Position : Business Systems Analysis * *Location : Cleveland, OH * *Duration : 6+ Months* *Interview : Phone/ Skype * *Job Description* · Client seeks a qualified consultant to provide Business Systems Analysis for the EasyVista Implementation. · This project involves replacing Client's current Service Desk ticketing tool (CA Service Desk Manager) with EasyVista. · This includes implementing ticketing for *ITIL processes* such as Incident, Problem, Change, and Request. · Work must be completed in accordance with the project timeline, which may be changed as the work progresses. · The project is already underway and the EasyVista system has been configured for basic functionality. · The work that remains is to work with each area within IT to determine and document their specific requirements, create a design to meet those needs, configure and test the system per the design, train users, and implement into production. *Job Requirement* - Strong demonstrated ability to serve as a liaison between stakeholders and technical teams (developers, testers, project managers, etc.) and help both sides identify, analyze, and evaluate options for implementing and improving the system. - Ability to utilize business requirement content to inform system design, system and/or process documentation, and testing artifacts. - Ability to thoroughly understand, document, and communicate linkages between business processes and system functionality. - Ability to think strategically and to anticipate and appropriately communicate risks and issues around code release management. - Ability to design and document process workflows in Visio. - Ability to analyze tickets from various groups to determine their work and the flow of their work. - Baseline understanding of *ITIL and Service Desk tools* would be a key differentiator among candidates. Regards Sandeep Chauhan Technical Recruiter VSG Business Solutions 221, Cornwell Dr, Bear, DE 19701 Contact No.: 302-261-3207 X 103 Email: [email protected] -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
