Dear Partners*,***
Please go through the job description and let me know if you have any
suitable consultant Please share with me at baljit.si...@peoplentech.com
*Position: Delivery Service Manager*
Location: Albany, NY
Duration: 18+ months
No# of position: 4
Require four (4) Delivery Exec for New York State Information Technology
Services.
**
*On-site Requirement:*On-site 4 days per week.
Refer to next page for detailed requirements.
*General Description:*
The skills desired are I/T service delivery management skills in the
following towers of operations - data center, server, mainframe,
storage, database, *or* network. Skills require System Management and
Control (SMC) disciplines to manage the production environment.
Production support includes normal maintenance and currency activities,
as well as support of Sev 1 incidents. Skills required in improving
service delivery model for NYS such as Root Cause Analysis process,
capacity/availability management, and continuous improvement.
·Build client satisfaction through formulation, development,
implementation, and delivery of I/T Services, responding to client
requirements as defined by service specifications or requests for new
services.
·Work with the delivery organization as a primary point of contact for
client requirements and expectations with regard to I/T operations.
·Provide leadership to the service delivery team and direct teams to
develop program, project, product, and business strategies, implementing
resulting solutions to meet deliverables.
·Manage technical resources and coordinate with client resources to
deliver services and solutions to support the client organization.
·Support the Executive team in identifying key areas of opportunity to
improve service.
·Own quality of service provided by the delivery organization and are
responsible for tracking and reporting on service metrics and performance.
·Project Management methodologies, emerging technologies and technical
solutions pertaining to client needs should be areas of expertise.
*Experience: *
Previous IBM experience desired , but not required. Similar experience
in I/T firm highly desired.
Typical candidates will have already been successful at Service Delivery
manager, Delivery Project Executive, or Technical tower line manager roles.
·At least 3 -5 years of experience in Service Delivery Management
·At least 5 years of experience in Project Management
·At least 3 - 5 years of experience in Incident Management
·At least 3 – 5 years of experience in Change Management
·At least 3 - 5 years of experience in RFS Management
*Skills: *
·I/T Delivery Knowledge
·Manage Service Delivery
·Leadership – Team and cross-organizational
·Executive Presentation
·Manage Service Improvement, outages, and critical situations
·Apply Risk Management Skills
·Advise on ITIL (Infrastructure Library) Foundation
·Analyze Business & IT Challenges
·Communications – Written and Verbal, Executive Presentation
·Apply Specialty:
1) Data Center (Mainframe, server, storage, database)
2) Network
3) Resiliency
4) ITIL Process
*Thanks & Regards,
Baljit Singh | Sr. Technical Resource Specialist | PeopleNTech, LLC.*
*|*baljit.si...@peoplentech.com *|*
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