- eperience required in the Services Management Suite, Service Desk, Incident Management, Problem Management, Knowledge Management, Asset Management, Change Management, Configuration Management, Services Level Management, BMC Dashboard and Analytics and experience - Fundamental knowledge of ITIL standards and how to apply ITIL within Remedy. - Strong communication skills and a customer focused mindset. - Experience working with Remedy v7.6.04 a strong plus - Excellent interpersonal and client skills. Builds good working relationships with projects, peers, staff, etc. Ability to work with diverse groups across locations - Ability to analyze and resolve multiple complex problems, take ownership and manage resolution of problems - Additional duties will include Incident support, troubleshooting Remedy issues, and other project support as needed by the team.
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