*Principal Duties and Job Responsibilities:* Responsibilities include implementation and on-going support of speech analytics, desktop process analytics and workforce management platforms at Prudential. In addition to core engineering and application development functions, this individual would be responsible for the following:
· Acts as a technical resource to our business partners in all phases of the development and implementation process. May also assist with incident and problem resolution. · Participates in systems design sessions to assist in defining application functionality based on the analysis of the business requirements. · Manages system enhancement and upgrades. · Conducts integration testing and maintains lab systems. · Works closely with development and QA partners. · Assures adherence to change management processes and security standards. · Engages in vendor relationship management. · Maintains system technical and application support and standards documentation. · Engages in physical infrastructure maintenance (coordinates work activities with server and network operations team). *Qualifications:* · Bachelor’s Degree in Computer Science or equivalent experience preferred. · System design, development and analysis skills with the ability to work independently. · Experience with engineering and operational support of Call Recording, Quality Monitoring, Speech Analytics and Desktop Process Analytics applications preferred. · Verint Systems experience preferred. · Avaya PBX, Application Enablement Services and ACD experience. · SQL Database experience and data network knowledge preferred. · Operating Systems and Servers (e.g. Windows 2008 Server, Linux RHEL) management experience. · Project Management experience with large enterprise engagements. · Skilled with Microsoft Office Suite, including Visio and Project. ram, ram.r...@gmail.com -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-users+unsubscr...@googlegroups.com. To post to this group, send email to oracle-users@googlegroups.com. Visit this group at https://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
