*Hi*
*Please share only GC, GC EAD, USC candidate * Please share your consultant resume at *[email protected] <[email protected]>* candidate must have: - 3+ years IT Operations experience - 3+ years IT Customer Service experience, i.e. Assesses and interprets customer needs and requirements - 3+ years Solving moderately complex problems and/or conducts moderately complex analyses. - 3+ years incident management experience *Title: IT - Systems Management Analyst - Senior* *Location: EDEN PRAIRIE, MN**Client: UHG* *SUMMARY:* * Position Description:* - Performs incident management, service restoration, and/or change verification activities. - Prioritize incidents based on defined ITSM priority definition and guidelines. - Help drive risk prevention, awareness, and team accountability, helping identify and raise awareness for incidents that may breach or may have incorrect Severity levels assigned. - Effectively communicate awareness, issues, alert confirmations and status, to team and other areas. - Utilize documentation, associated topologies, change activity, monitoring tools, and expertise to monitor and validate overall environment health providing higher-level support for support groups with respect to critical applications health. - Perform manual application and portal test to ensure systems are available and functioning. Complete 'check-out' of all critical applications to identity possible business impact. - Utilize Client monitoring tools and any non-Client monitoring tools for troubleshooting and alerting. - Acknowledge, validate, and correlate monitoring alerts. Proactively monitor and trend component/application/product performance and degradation. - Identifies solutions to non-standard requests and problems. - Works with minimal guidance; seeks guidance on only the most complex tasks. - Translates concepts into practice. - Provides explanations and information to others on difficult issues. - Coaches, provides feedback, and guides others. - Acts as a resource for others with less experience - ITIL V3 Foundation Certified - Undergraduate degree, High School Diploma or equivalent experience. *Software skills are needed:* - Windows XP, Windows 7, Microsoft Office Suite, Internet Explorer *Top 4 Job Qualifications:* - 3+ years IT Operations experience - 3+ years IT Customer Service experience, i.e. Assesses and interprets customer needs and requirements - 3+ years Solving moderately complex problems and/or conducts moderately complex analyses. - 3+ years incident management experience, i.e. Drive service restoration, prevention & reporting and documentation of incidents. UCC Rotating Shift Coverage: 4 day shift 7am -7pm 4 days off Then 4 night shift 7pm - 7am Two weeks in succession * Manish Kr.* _________________________________________________________ Contech Systems, Inc. • 1480 U.S. Highway 9 North, Suite 206 • Woodbridge, NJ 07095 • D 9727984725 • F (732)632-8817 -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
