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*Oracle EBS-functional* *2years contract* *Marlboro, MA* *Responsibilities:* · Provides level 2 support for all applications in assigned area. Support includes: Root Cause Analysis; Fix Resolution; User Request Processing; Post implementation support; Request Priority Setting; Continuous Process Improvement; User Acceptance Testing; Communicates deployments to the user community. Generally works on issues of a moderately complex to highly complex nature and escalates more complex problems to vendor or appropriate area. Partners with appropriate technical experts and outside vendors (if necessary) to resolve issues in a timely, cost effective manner based on SLAs and OLAs. · Educates user community on the proper use of applications including: Systems Administration; Systems Configuration; User Access Administration; Accessing and Leveraging User Manuals; Enhancement requests. · Oversees software packages and executes upgrade plans partnering with the appropriate IT Technical teams. Updates support documentation as necessary adhering to Sarbanes Oxley process and procedure requirements. · Acts as a Subject Matter Expert (SME) in the development of system and business requirements. Provides guidance to junior analysts. · Identifies problems and makes recommendations regarding most expedient approach to problem resolution · Determines appropriate channels, medium and timing for communicating issues and resolutions *Requirements:* · 5 years of experience in Oracle e-Business Suite. Experience with R12 is preferred. · Knowledge of at least three of the following Oracle modules: *Oracle Payroll*, *Oracle PTO, Oracle Benefits*, Oracle HR, Oracle Compensation Workbench, Oracle Self-Service, · Must be willing to learn new Oracle modules. · Experience of Oracle SQL *Plus, PL/SQL, EiS Reporting will be an advantage. · Excellent interpersonal skills · Strong Analytical and organizational skills · Understanding of client functional divisions and their interaction · Familiar with client-server, browser-based and/or mainframe applications · Basic knowledge of SPI, PCI, PII and Sarbanes Oxley (SOX) requirements preferred · Understands basic concepts of Solution Delivery Process (SDP) Regards, Shivam Dixit Talent Acquisition Executive Email: [email protected] Work: +1- 516 545 0717 EROS Technologies Inc. -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
