*Hello Folks,* *Please share me resume at-- [email protected] <[email protected]>*
*Title : Call Centre Operation Analyst (Genesys Consultant)* *Location : Carlsbad, CA* *Duration : Long Term* *Requirements (Must Have)* Requires a minimum of 2 years of relevant experience in a Call Center environment using Genesys call center applications with Avaya phone switches. Must be familiar with Avaya Call Routing, Avaya Vectoring and Genesys application version 8.0 and above. Particularly Avaya Site Administration tool, CMS Supervisor, One-X communicator, Genesys Administrator, Configuration Manager, Solution control Interface, CC Analyzer and Hyperion Reporting environment, *Requirements (Desired)* Genesys Multimedia applications such as Interaction Server, Contact Server, Email Server, Chat Server, Genesys Communication Server for Siebel Exposure to Avaya EMC applications Verint Call Recording and WFM applications Integration to SalesForce.Com and other CRM systems Thanks &Regards, Narendra Sharma|*Technology Resource Group**.*| 3736 Hills-dale Court Santa Clara, CA 95051| Direct: 408-933-9982, Office:408-709-1760 ext-9947 Fax: 408-884-2409| *[email protected]* <[email protected]> | http://www.tresourceinc.com/ *|* Yahoo-IM- *narendra.it25* | Gtalk- *narendradyss* -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
