Hi *Partner's**,*
Hope you are  doing good.

We have the following requirement, if you have consultants matching to the
requirement, please send their updated resume along with the following
details …



Full Name:
Contact No:
E-mail ID:
Availability:
Visa Status/Citizenship:
Current Location:







Position:   *BA* *to Document **Processes*

Location : *VA Beach, VA*

Duration:  *3 Months*



*Required Skills: *



·         Medicare Member and Provider Calls

·         Provider LTC calls (HSBC/Nursing Home) non-acute

·         Medicare Claims Processing

·         MLTC Claims Processing (including provider calls taken by MLTC
claims analysts)

·         Outbound Calls (Welcome Calls, Disenrollment Survey Calls,
Appointment Scheduling)

·         Document Existing Processes "Current State" - touch-points for
providers and members, workflows, hand-offs, call logs (queues), call
routing

·         Document "positive controls" where present/identify GAPS in
positive controls

·         Document proposed changes to existing processes (the teams will
make the recommendations -we just need this person to document the decisions
and map out the new,recommended processes)

·         Document ALL line/support requirements - for calls,claims, and
tele-sales



This includes Operations Call Forecasting/staffing/scheduling/
(inbound/outbound)



·         Quality Assurance for Claims and Calls

·         Reporting

·         IT support

·         HPS Support

·         Mail Room/Routing/
Training

·         Telecom

·         HR







*Have a pleasant day!!!*





Thanks & Regards

*Ahmed*

*ANBLICKS*

*IT Recruiter*

3001, LBJ FRWY, SUITE-234, DALLAS, TX - 75234

Contact: *972 241 6700 * 3103*

Efax     : *972-692-6957*

E-mail   : [EMAIL PROTECTED]<http://in.mc79.mail.yahoo.com/mc/[EMAIL PROTECTED]>

Visit us:   www.anblicks.com



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