*6462-1559: SLC FTC Tech Infra CRS Analyst *(Goldman Sachs) Location: Salt Lake City, UT
Duration: 6 months Rate: $35 JOB SUMMARY & RESPONSIBILITIES: Shift to start at 5 AM or 6 AM is a must JOB DESCRIPTION: Client Response Services Analyst (Helpdesk) POSITION DESCRIPTION: The Response Analyst will be responsible for providing world class technical support to our global user community. The team works in a fast-paced Windows platform environment, providing 24x7 support for all regions and business units within the firm. In this role, the individual will be required to provide a high level of customer service to our internal user community, utilizing their technical, communication, and service oriented skills. Client Services Workplace Response Support analyst: In this role, the individual will focus on the following areas: o Work as part of a team providing support to global business units and the technology community o Provide phone support for troubleshooting basic Windows and Citrix based platforms and applications o Help internal clients navigate in-house developed applications and Tools o Assist internal clients with audio video, teleconferencing and training reservations o Direct users to the appropriate Subject Matter Expert to resolve complex or business-specific issues o Provide triage support for all hardware and peripherals related to the Workplace environment o Timely entry, updating, and closure of all tickets and issues o Adhere to established service levels, quality standards, and best practices o Documentation collaboration with the global technology community o Ability to train end users via the phone, in real time when necessary o Identification of reoccurring issues which may require root cause analysis REQUIRED TECHNICAL SKILLS: o Knowledge of 3 or more of the following products (with the ability to be trained on the remaining) are required to provide high quality support: o Microsoft Office Suite (Excel, Word, PowerPoint, Access, Visio, and Project) o Microsoft Outlook and Exchange o Microsoft Sharepoint o Citrix Terminal Server troubleshooting *Best regards,* Robert SACC Inc -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/oracled2k?hl=en.
