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Job Title: IT Application Support Location: Taylorsville, Utah Application Support Analyst within a “Follow the Sun” (FTS) support framework for in-house Risk Applications. Within Risk Technology the Production Services team manages Production environments 24x6 and provides 2nd level support (it should be noted that weekend work is usually related to application release rather than a weekend rota). The team supports system users, manages incidents, tracks the capacity, utilisation and performance of the applications, completes day-to-day checks and ensures that operating procedures remain current as changes are made to the Applications. Role-specific responsibilities include: • Provide support cover for Risk Technology software and systems, as required • Liaise with Risk Systems end-users as required to identify, analyse and resolve requests and reported problems • Monitor the batches and ensure that batch issues are addressed and resolved • Provide out-of-hours and weekend support as required • Work with development teams to take on support of new Risk Technology Systems. • Gather, analyse and report on operational capacity, utilisation and performance statistics, status & SLA reporting, etc. Essential Experience: (Must have skills) • At least 5 years experience of Production Support roles in an enterprise setting preferably investment banks • Strong hands on technical skills – Sybase, SQL, UNIX ( Linux & Solaris ) • Maintain Service Level Agreements (SLAs) with business areas and other IT departments. • Experience of managing production systems following incident management, problem management and change management methodologies • Ability to run root cause analysis meetings / post incident reviews • Strong Shell scripting • Experience with use of Autosys (or other batch scheduling products) • Able to work under pressure and provide timely and accurate solutions to incidents • Strong analytical & problem solving abilities • Highly experienced with working in the production support domain • Excellent communication skills, able to provide updates to business users, peers and managers • Sound knowledge of front-to-back office investment banking business • Good knowledge of the ITIL processes (or at least an appreciation of control processes such as incidents and change requests) • Knowledge of generic Information Security policies -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracled2k. For more options, visit https://groups.google.com/groups/opt_out.
