Hi,


Greetings from *United Software Group*!!!



We have a Direct Client Requirement for you and the details are as follows



*Job Title:* *Infra Operations Principal*

*Location: Irvine, CA*

*Duration: 12+ Months*



*Job Description**:*



*Role*

Provides second and third level cross-functional operations & network
engineering support. Duties include responding to open trouble tickets
escalated from the help desk; investigating and resolving messaging systems
issues; installation and support of new enterprise infrastructure
components and managing associated issues. Qualified candidates should
possess a working knowledge of standard business computing systems in a
networked environment. The I.O.A. will provide daily support and
administration of systems and network computing resources through
demonstrated use of analytical and problem solving skills.


The Infrastructrure Operations Analyst’s business responsibilities include:

- System & network administration troubleshooting to support the enterprise
infrastructure of the organization

- Installation of new software releases; system and network upgrades;
evaluates and installs patches, and resolves software related problems.

- Performs systems & component level (routers/gateways) backups and
recovery. Maintains and monitors system and LAN/WAN topology & telephony
configuration

- Communicates technical information to non-technical personnel
effectively, both orally and in writing

- Directly reports to the Director of STS NA



*Competencies*

*Knowledge/Expertise*

- Advanced systems competence in VM WARE Server, Active Directory, Windows
2008 R2 and 2003 Servers, IIS, ISA/TMG, File Systems Management, Advanced
competency in network systems and telephony (Cisco platform based)

- In-depth knowledge of current desktop and mobile computing technology
used by the business

- In-depth knowledge of Computer Hardware, SAN Storage, Clustering and
Virtualization

- In-depth knowledge of systems architectures and information security
practices

- Advanced knowledge of network architectures and information security
practices

- Knowledge of core business applications and their operation

- Knowledge of media business and marketplace trends

- Knowledge of OmnicomMediaGroup global technical capabilities, including
media research and tools

- Knowledge of critical points of contact externally and internally within
the OmnicomMediaGroup network



*Skills/Abilities***

- Client Service

–        Work directly with internal and external clients to ensure that
LAN/WAN network and  systems problems are resolved in the most expeditious
manner possible

–        Ability to work under high pressure situations calmly

–        Ability to analyze problems and work with users to resolve issues
or escalate to a higher level of support

–        Ability to evaluate the satisfaction of users and clients on an
ongoing basis

- Relationship management

–        Ability to maintain good rapport with clients being supported

–        Ability to recognize the need to escalate issues in a timely
manner that cannot be resolved at the contact level

–        Ability to provide support to other team members in problem
resolution



- Leadership

–        Ability to represent and promote the interests of
OmnicomMediaGroup both internally and externally

–        Ability to model OmnicomMediaGroup principles

–        Ability to function within a group and possess conflict resolution
skills

- Business Management

–        Ability to effectively function in a cohesive team environment to
meet objectives set forth by management

–        Display the highest level of professionalism to the organization

–        Ability to communicate technical information effectively, both
orally and in writing to users, staff, and upper management

–        Ability to recognize business needs and inform management of those
needs with solution alternatives

–        Ability to develop basic business cases for information system
solutions

- Problem solving

–        Ability to quickly analyze problems, interpret operational needs,
and resolve or escalate problems in a timely manner

–        Ability to provide real time support for system issues

–        Ability to make sound decisions in a manner consistent with the
essential job functions

- Resource management

–        Ability to prioritize and work on multiple tasks simultaneously

–        Work effectively with minimal supervision to meet agreed service
levels, guidelines, and procedures.

–        Ability to create business meaningful reports from system logs for
resource planning efforts by management

- Communication

–        Ability to communicate with management regarding the status of
system and support issues

–        Responsible to report any violations of Security Policy and
Systems Standards to management





*Please send us the following details along with the updated resume for
immediate Consideration***



Please get back to me with all the details Below:

Full Name(As per pass port):

Phone number:

Email Address:

Date of Birth:

Current Location:

Open to Relocate:

Visa Status:

Interview Availability(Date & Time) :

Start Availability:

Hourly Pay Rate:

Total experience in required skill (years):

Total IT experience of candidate (years):

Educational Details:

Employer details:(if H1B):

Skype ID:





Thanks & Regards

*Purushotham*

Technical Recruiter
*United Software Group Inc.
*565 Metro Place South, Suite 110
Dublin, OH 43017
Phone: *484-294-2986*
Fax: 1-866-764-1148
E Mail: *[email protected]* <[email protected]>

www.usgrpinc.com



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