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1. Citrix Admin/ Richmond, VA / Long Term / 10+ years Job Description: · Install, configure, and troubleshoot Citrix NetScaler devices in the support of Citrix Access Gateway, Reverse Proxy and SSLVPN implementation. · The migration of the current remote access solution hosted on Juniper SSLVPN to Citrix NetScaler. · The migration of Microsoft ISA Reverse proxy to Citrix NetScaler, to include but not limited to, Exchange Active Sync, Outlook Web Access and Microsoft Lync. · The migration of Check-Point SSLVPN for laptop users to Citrix NetScaler SSLVPN.The implementation of a global load balancer configuration using the Citrix NetScaler. · The implementation of the NetScaler Load Balancer function to support internal application load distribution. · Install, configuration and troubleshooting Citrix NetScaler Application Firewall function to support business requirements. 2. Service Desk / Santa Clara, CA /Duration: 2 years+ / 5 – 7 years · Analyzes, reviews and measures ongoing service level performance against agreed upon service level agreements (SLAs) for ITIL processes with the business and operating-level agreements (OLAs) with service providers (internal and external) · Produces regular reports to stakeholders on service performance and achievement · Organizes and maintains the service level review process with the business and service providers. Initiates any actions required to maintain or improve service levels. · Acts as a change agent to implement and manage quality improvement processes in service delivery management. · Periodically reviews supporting operations, tools and processes, recommends improvements and implements agreed improvements · Produces reports and/or metrics on a regular basis that include KPIs which provide effective insight into service processes. · If bottlenecks are identified in service processes, initiates corrective actions to ensure quality of service and customer satisfaction as well as ensure that the IT services processes do not run into resource or ownership issues · Documents process flows, procedures to support service management process and operations. · Knowledge/Skills/Abilities: · Demonstrated knowledge in process definition and documentation using Microsoft Word, Visio or other process documentation tools · 5 + years of experience with resource and project management skills · Excellent verbal and written communication skills · Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers · 5 years recent experience performing hands-on incident management supporting both technical infrastructure and business application troubleshooting and resolution. · Certified ITIL v3 resource · Experience of comprehensive ITIL processes implemented in industry standard tools such as ServiceNow, Remedy or any other leading ITSM tool 3. Project Management / Delivery / Richmond, VA / 10+ years / Long Term Job Description: · 5+ years of experience in IBM tivoli monitoring and having experience in Netcool and TBSM integration withITM environment. • Production Admin level Knowledge in, ITM 5.x, ITM 6.x and ITCAM • Maintain IBM Tivoli Monitoring architecture and components. • Implement and maintain an IBM Tivoli Monitoring V5.x, 6.x and ITCAM solution based on customer requirements/environment. • Install and configure prerequisites to IBM Tivoli Monitoring for various version. • Install, upgrade, and configure IBM Tivoli Monitoring infrastructure components and integrated products (IBM Tivoli Enterprise Console, IBM Tivoli Netcool,). • Use various interfaces to configure and administer the IBM Tivoli Monitoring V5.x & 6.x and environment. • Perform performance tuning and problem determination for IBM Tivoli Monitoring V5.x & 6.x. • Understand the needs of the customer to provide an ongoing solution to the IBM Tivoli Monitoring V5.x & 6.x environment. • Customize the IBM Tivoli Monitoring V5.x & 6.x environment including building of workspaces, situation, policies etc • Adequate Knowledge of UNIX/LINUX/Windows Platforms and strong fundamentals • Should have implemented and administered ITCAM for Microsoft application, ITCAM for Transition, ITCAM for WAS,DB2,Oracle,SQL,Cirtix etc.. • Adequate knowledge of TCR, BIRT, TDW Administration. 4. Netcool Admin / Richmond, VA / 10+ years / Long term · "5+ years of experience in Netcool project implementation and having experience in ITM and TBSM integration with Netcool. • Expert knowledge in IBM Tivoli Netcool/Omnibus version 7.4 and higher • Expert knowledge in IBM Tivoli Netcool/Impact version 6.1 and higher • Experience with IBM Tivoli Netcool Configuration Manager • Experience with IBM SmartCoud Analytics • Solid scripting experience (Shell, Perl) • Solid knowledge of SNMP and MIBs • Experience with databases • Experience and a good working knowledge of Linux operating system (Redhat) • Familiarity with network/application operation and definition within the OSI model including IP, TCP, UDP and ICMP • Knowledge of LDAP Unix Environment. *Thanks & Regards* *Nitesh Pandey* *IDC Technologies | 1851 McCarthy Blvd. Suite 116, Milpitas, CA 95035* Email: *[email protected] <[email protected]>** | Direct: 408-418-5779 ext 1025* *Yahoo: nitesh.iilm* *ISO 9001-2008 Certified* *| **www.idctechnologies.com <http://www.idctechnologies.com/>* -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. 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