*KINDLY REVERT BACK :: [email protected] <[email protected]>*
*1.POSITION:* Role: Admin Location: Richmond, VA Duration: Long term Description: 5 to 7 years of experience 24X7 Application support. Ticketing Queue monitoring, Analysis, Tracking and resolution (L1 and L2 support). Responsible for meeting Response and Resolution SLA based on Ticket priorities. Routing tickets to L3 Support team based on classification Track and Report performance Metrics (KPI's) to the customer Co-ordinate with offshore support team and delegate work Should have Excellent Communication skills (Exposure on Customer co-ordination preferred) In depth Knowledge in ITIL Framework (Certification in ITIL would be preferred) Exposure in Ticketing tools such as Remedy, ITSM or service-now Responsible for taking care of the access requests for PPLS application Take care of the Incident, Requests for the PPLS application using standard procedures Exposure on participation of Knowledge transfer from the Customers will be added advantage *2.POSITION:* Title:* Technical Project Manager* Location: San Jose, CA Duration: Long term contract Experience : 10+ years *Technical Project Manager* – Manage technical projects pertaining to Support / Enabling Functions infrastructure like Active Directory, etc. - Hard-core infra related Project Management experience - Knowledge of Support / Enabling Functions infrastructure like Active Directory, etc - Experience of managing multiple projects and interacting with multiple teams - Scrum Master / comfortable with Agile Delivery Methodology - Min 10 yrs of experience. *Thanks & Regards* *Nitesh Pandey* *IDC Technologies | 1851 McCarthy Blvd. Suite 116, Milpitas, CA 95035* Email: *[email protected] <[email protected]>** | Direct: 408-418-5779 ext 1025* *Yahoo: nitesh.iilm* *ISO 9001-2008 Certified* *| **www.idctechnologies.com <http://www.idctechnologies.com/>* -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracled2k. For more options, visit https://groups.google.com/d/optout.
