Hi, Hope you are doing great! Please find the requirement below , If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number *408-457-9399 ext 2050*
*Role::** Salesforce Service center* *Location::** Pleasanton, CA* *Duration::** 12 months* *Job Title* Salesforce Service Center SME for testing *Relevant Experience* *(in Yrs)* 8 *Technical/Functional Skills* Functional – Salesforce Service center *Experience Required* 8+ *Roles & Responsibilities* · Consultant Certification is a plus · Contact Center Business Process / Sales Process · Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial · Experience with CRM Projects especially with SFDC implementation a huge plus · Functional SME/Analyst resource with knowledge of Contact Center and CRM functions to assist and guide business in the CRM requirement definition and Testing Managers to define testing strategy · Work with business to extract and refine requirements and provide leadership in the decision making process · Work with other team members to clearly articulate business requirements and documentation. · Work with implementation team to ensure business requirements are addressed in the solution design/implementation *Generic Managerial Skills* Follow SDLC /Agile methodology while working on development projects. *Education* Bachelors *Start* *date* (dd-mmm-yy) 4-May-2015 *Duration of assignment *(in Months) 12 *Work Location* Pleasanton, CA *Thanks & Regards,* Vaishali Tyagi Sr. Technical Recruiter *IDC TECHNOLOGIES INC* | *1851 McCarthy Boulevard, Suite 116, Milpitas, CA , USA, 95035* *Phone No.: **408-457-9398 ext-2050 **I** Email: * *[email protected]* <[email protected]>* I * *Gtalk: **[email protected]* <[email protected]> *Web: **www.idctechnologies.com* <http://www.idctechnologies.com/> "Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail with REMOVE in the subject and we will gladly REMOVE you from our mailing list." [image: IDC-Technologies.gif] -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracled2k. For more options, visit https://groups.google.com/d/optout.
