*Hello ,*
My name is *Samir.* I am a Technical Recruiter with *eteam Inc*, and I have placed numerous entry to senior -level resources in both functional and operational positions. My client has an opportunity *Desktop Support* at their corporate office in *San Francisco, CA*. I was drawn to your profile by your qualifications, but am interested in speaking with you because of your dynamic background. With that being said, I understand that you may be extremely happy in your current role, but I thought I would reach out regardless by the off chance you were looking for a change, or if you were connected with any qualified individuals on the market. *Position: **Desktop Support* *Location: San Francisco, CA **Duration: 12 Months* * Job Description* *Key skills required for the job are:* - 3 to 5 years of experience in Onsite support - Knowledge and experience on windows 7 OS - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. - Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). - Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. - Experience with Service management tool – ex – Service now - Should have good expertise on EUC tools like RSA management, AD, remote support tools, office 2010/2013, outlook. - - Preferable to have a good understanding of Lync, VPN, VDI and Citrix environments - Distribute software packages using standard distribution tools and work on automating the efforts - Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. - Ensure that each Desktop Device is installed with the appropriate Desktop image. - Manage Desktop Devices (hardware and software) incidents through to resolution. - Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements - Provide VIP/VVIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls. - Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management - Good to have – knowledge in SCCM and MDT, group policies - Good to have – knowledge and experience of supporting mobile devices. *Best Regards**,* *Samir Mondal* *Technical Recruiter* *e**Team** Inc – “ACCELERATED HIRES”* 1001 Durham Avenue South Plainfield, NJ 07080-2300 *Direct ::**732-318-3780* *Tel:* *732-248-1900 x 115* *F:* *908-757-0800 * Email:: [email protected] <[email protected]>m gtalk :: [email protected] Linkedin :: https://in.linkedin.com/pub/sameer-m/44/b34/2a3 www.eteaminc.com -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracled2k. For more options, visit https://groups.google.com/d/optout.
