Hello Hope you are doing great! Below is the job description and the skills required.
Title : General Support Analyst - Mid Level - Field Svcs Positions : 2 Location : Denver, Co Duration : 6 Months Experience : 8 Plus yrs exp Job Description: Description:Provides 3rd level technical support to Field Services organization, selected vendors and help desk personnel who are deploying new or troubleshooting existing hardware and software. Fields incoming support requests via phone, email and instant message. Records detailed problem and resolution data for each support request. Works toward resolving issues on the first attempt and focuses around quality of service and resolution versus number of calls answered. Is customer service oriented and has phone support experience. Provides guidance and/or training to field technicians which may have little or no exposure to corporate systems. -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracled2k. For more options, visit https://groups.google.com/d/optout.
