Hi, Our Client needs *IT Service Manager/Project Manager* in *Sunnyvale, CA*
*Position: *IT Service Manager/Project Manager *Location: *Sunnyvale, CA *Experience and background requirements include:* · Bachelor’s degree or relevant work experience desired · *IT Infrastructure Library (ITIL) certification* (minimally Foundation to intermediate preferred; Master or Expert certification preferred) · 2+ years of experience with *ITSM applications*, processes for incident, problem, change, configuration management and asset management · Proven experience providing recommendations applying best practices based on ITIL framework · Strong background and knowledge of IT services, systems and tools · Direct experience with *ServiceNOW* is required · Experience with *Remedy 7 or other ITSM SW* platforms is desired · Conversant with IT Change Management processes and practices · Project Management including ability to prepare & review project plans; monitor to ensure successful implementations · Understanding of *JIRA Issue* and project tracking tools · Experience with *Tableau analytics* a plus · Experience utilizing data to provide reporting and dashboards associated with SLA management and metrics affecting system availability, issue tracking and reliability. · Create documentation & user guides for development projects · Ability to work collaboratively across different organizations and teams to develop and administrate project plans · Track & monitor *Service Level Agreements* (SLA); ensure that service delivery meets SLA requirements · Conduct workshops & training for users Send your resumes to *[email protected] <[email protected]>* -- *Thanks & Regards,* *Arun Kumar* *Technical Recruiter* *9to9 Software Solutions* -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oracled2k. For more options, visit https://groups.google.com/d/optout.
