Hi, Hope doing great!!!
I have an urgent requirement below, please go through it and if you find yourself comfortable for the same then share your updated profile ASAP at *[email protected] <[email protected]>* Also, please recommend someone if suitable for the same kind of position. You can also call me @ *609-897-9670*4004. * *Role : *Incident Manager *Location :* Philadelphia, PA *JD :* - The IM is part of the Production Support team which is responsible for managing incidents for new and existing Products. - This position is responsible for Incident Management ensuring that all incidents are identified, triaged and resolved within SLA. - Additionally, this position will be responsible for ensuring that all root cause analysis is documented for high severity incidents and delivered to the respective Product owners. - This position will interface with Comcast Product, Change, Problem, Release, Engineering, Market and Operations Management teams. *Essential Duties and Primary Accountabilities: - *Manage incidents to resolution including escalations where appropriate. * - *Daily incident analysis reports for outstanding incidents. * - *Provide root cause analysis documentation to internal teams. * - *Review root cause analysis documentation with Product owners. * - *Document and adjust the Incident Management processes including training appropriate personnel. * - *Participate in new Product releases. - Integrate support with Production processes. * - *Provide root cause analysis documentation to internal teams. - Review root cause analysis documentation with Product owners *Deepak Kumar* | SYSMIND, LLC Sr. Technical Recruiter [image: https://newoldstamp.com/editor/profilePictures/profile-b15c8fc3ea4630e2ca604f11e3e951c7-41898.png] Phone: 609-897-9670 x 4004 Email: *[email protected] <[email protected]>* Website: sysmind.com Address: 38 Washington Road, Princeton Junction, NJ 08550 -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oracled2k. For more options, visit https://groups.google.com/d/optout.
