Dear Business Partner,
We have an urgent requirement for Tech Support Analyst II, please check the job description and forward your resume with contact no. Here is the job description: Title: Tech Support Analyst II Synopsis: Serves as 2nd level of support to Tier users Location: Winston- Salem, North Carolina Duration: 3 months *Description:* Serves as a second level of contact for end-user support issues for internal or external end-user support customer issues. Will participate in supporting customers on standard technical issues relating to applications and desktop products, and client services products. Escalates complex issues to higher level staff. Work is assigned and general instructions given for routine work; more detailed instruction is provided for new projects. Applies knowledge of company policies and standard practices to resolve problems. Analyzes issues, uses judgment to make decisions. BS and 2 + years or equivalent. *Competencies:* 1)Knowledge of standard support issues and solutions related to applications and hardware 2)Ability to communicate with internal/external customers regarding issues resolution Understands the Impact of Customer Satisfaction. Values the importance of customer satisfaction and understands how one's actions impact customer satisfaction. Gauges how quality, reliability and timeliness affect the customer's work/issues and their perception of ResCap. Communications demonstrate concern/interest in the customer's problems and needs. Written communications are coherent/accurate. Communicates frequently with the customer about the status of activities.Values others' input and expertise. Willing to learn from others. Promotes team cooperation/supports team decisions even if different from own views. Applies new technical approaches to best resolve customer problems. Considers cost of various business actions or alternatives in determining customer solutions. Understands the customers of the IT organization and demonstrates a clear commitment to their satisfaction. Breaks down a problem into smaller parts. Makes multiple causal links: Several potential causes or events, several consequences of actions, or multiple-part chains of events (A leads to B leads to C leads to D). Analyzes relationships among several parts of a problem or situation. *Skills/Experience:* Serves as a second level of contact for end-user support issues for internal or external end-user support customer issues. Will participate in supporting customers on standard technical issues relating to applications and desktop products, and client services products. Escalates complex issues to higher level staff. Work is assigned and general instructions given for routine work; more detailed instruction is provided for new projects. Applies knowledge of company policies and standard practices to resolve problems. Analyzes issues, uses judgment to make decisions. Required Skills: Desired Skills: Degree Requirements:BS and 2 + years or equivalent -- Regards, Gabriel Agile Enterprise Solutions, Inc || "Ensuring Client's Success"|| Ph: (630)-242-8896 x 302 Fax: (847)-890-6357 www.agilees.com|| Email: [email protected] --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "oracleguru" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/oracleguru -~----------~----~----~----~------~----~------~--~---
