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My name is Angelina Williams and I am working on below position for my client as mentioned below. Your profile is good match for this opening. I would like to represent your contention if you think this position is match as per your skill sets. Please read below job description and let me know your thoughts. *Job Title: *Senior Voice Operations Engineer *Location:* Nashville, TN *Duration:* 12 month *Client:* UBS *Phone and Skype!!!!* *Description:* Our client a leading Investment Bank located in Nashville TN is actively seeking a Senior Voice Operations Engineer for a contract, the Senior Voice Operations Engineer is responsible for the operations of network infrastructure used to deliver Standard VOIP services. Responsibilities include 2nd and 3rd level SME support for major incidents involving the above technologies. The senior engineer acts as a lead technical expert and liaises with the Implementation and Engineering teams. *Responsibilities:* •Incident Resolution and Management o2nd and 3rd level Incident Support o Diagnostics and corrective actions o Engineering, Implementation and 3rd Party engagement and coordination o Vulnerability Management o Physical Break fix •Post Incident and Problem Management o Provide Post Mortems o Provide timely incident reporting to account Management Team and customer o Create and maintain the known errors and resolutions registry to reduce repair times o Track, update and close action items o Provide statistical data pertaining to short term incidents and chronic network problems •Change Management – Maintain the integrity of the production environment o Weekly peer technical and procedural review of all changes submitted to the regional networking team. o Maintain change log and provide updates to CAB and account Management Team o Perform complex and non standard changes o Track metrics on success and failures •Optimization – Deliver best of class service o Design Assurance - conduct thorough review of proposed solutions against global standards, ensure that proposal is engineered to fit client needs, accounts for all levels of resiliency and allows for growth. o Proactive Maintenance - periodic review of infrastructure to ensure compliance with global standards with the premise of identifying and resolving problems before an issue occurs. o Operational Technical Compliance - ensure installed devices are OS and boilerplate compliant. •Proactive and reactive analysis including remediation of performance issues •Track remediation progress or causes for delay •Production Acceptance and Operational QA •Provide 2nd and 3rd level support for major incidents based on the 24x7 on-call schedule •Guide and mentor junior engineers *Qualifications and Required Skills:* • Bachelor's Degree in Computer Science or Electrical Engineering highly desirable. • Strong knowledge of voice networking theory and practical applications • Working knowledge of Management Systems • Cisco VOIP networks and equipment (CUCM, SME) • Call Center Avaya voice networks (Avaya EP7, AES, call center vectoring) • Oracle SBC and eSBC systems • Minimum of ten years professional experience with at least five years supporting tier-one global financial organizations. • Problem-solving skills with an emphasis on resolution of complex technical problems and demonstrated ability to quickly understand complex systems • Strong leadership skills with ability to focus and perform in time-sensitive high-pressure environment • Strong interpersonal skills, including strong verbal, written communication skills and excellent listening skills are required. • In depth, detailed knowledge of all major components of the Cisco voice infrastructure - e.g. CUCM, Unity Connection, Cisco Voice Gateways (ISR 4431 & VG 310), PoE, VLANs, Cisco UCS Servers, RTMT etc. • Thorough understanding of SIP protocol and hands on experience in analyzing SIP Traces. • In depth knowledge of CUBE, Cisco CUCM architecture, Deployment models • In depth knowledge of VoIP protocols - SIP, H323, MGCP and SCCP and trouble-shooting and analyzing SDL traces. • Thorough knowledge of VoIP based technologies, H.323, Codec's, IP Trunking. • Ability to understand 'Cisco Unified Communications' solution designs, technical implementation plans, system acceptance testing, risk assessment and other documentation to drive standardization and operational best practice. • Experience integration between 'Cisco Unified Communication' solutions and Cisco accredited third party applications. • Experience of working on PRI, BRI, T1/E1 Circuits, POTS • Thorough knowledge of VoIP based technologies, H.323, Codec's, IP Trunking. • Good technical knowledge of Cisco LAN/WAN routers and POE switches. • A good awareness of VOIP technology (Nortel, Avaya & Cisco) and its implementation in a Cisco Routed / Switched environment. *Nice to Have:* • Understanding of Lync Voice deployments would be added advantage. • CCNP Voice or CCIE Collaboration with equivalent knowledge. Thanks & Best Regards, *Angelina Williams, *Technical Associate *SoftSages Technology, Inc. * 17 Mystic Ln, Malvern, PA-19355 *Desk No*: +1 (484) 402-7869 *Ext.* 110 | *Fax:* +1 (484) 320-3371 *E-Mail:* [email protected] <[email protected]> *| Website*: www.softsages.com -- You received this message because you are subscribed to the Google Groups "oracleindonesia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oracleindonesia. For more options, visit https://groups.google.com/d/optout.
