Hello, We have an Urgent Requirement, Please send me your consultant Resumes to [email protected] POSITIONCisco Voice LOCATIONStamford, CT DURATION3- 6+ Months BILL RATEKeep it low JOB DESCRIPTION Cisco Voice: Product Knowledge ˆ Cisco IPT, IPCC. ˆ Call Managers, Presence servers, Meetme conferencing, IP Phones, Unity voicemail, Conferencing Phones Task Knowledge ˆ • Handle escalations and troubleshoot problems • Handle deployment functions as requested • Manages and overseas shift handover process • Provide team support and process improvements through individual contributions. • Maintain and Update Knowledge Base and documentation • Initiate and implement processes improvements. • Perform change management in accordance with change management procedures • Perform capacity and performance and report whenever exception is reported and takes remedial action • Coordinate with CCE third party network vendors and OEMs for incident resolution Environment Experience ˆ 6-8 years, Should have handled environments with more than 5000 IPT Users spread across more than 10-20 locations Preferred Certifications- Minimum 4-year University degree post High School, CCNA, CCNP Voice Certified Excellent communication Skill Have worked with global customers
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