Hi All
Location: Denver, CO
Duration : 6+months
Performs first level diagnosis, troubleshooting and resolution
for routine to moderately complex data or voice communication network
issues. Working with TIS support teams when needed.
Follows procedures to coordinate and/or implement
move/add/change service requests.
Responds to break/fix issues, escalating to and managing vendors
as needed.
Tests, certifies, installs and configures server hardware and
software.
Maintains documentation.
Understanding of unix environments - Strong Unix Skills; Solaris
and Linux
Understands FW functionality and CTI connectivity dependencies
Basic understanding of telephony; Avaya VOIP, Cisco CUCM, Aspect
and CTI's dependencies.
Applies a general understanding of technical dependencies and
alternatives to support testing needs.
. Understanding of call center environment
. CTI knowledge with a strong understanding of Genesys Framework
and management layers; tserver configuration, GVP 8 experience required.
Ability to install and configure Genesys on Linux/Solaris systems
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Please send the resumes to [email protected] )
<[email protected]>
Regards,
Kevin | Questinfosoft | *Direct:512-553-7942 begin_of_the_skype_highlighting
512-553-7942 end_of_the_skype_highlighting* |
kevin<[email protected]>
@questinfosoft.com <[email protected]> | www.questinfosoft.com
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