*Hi *
*Please lookup the below position and if you feel comfortable ,then please
send me your updated resume*
*Position : Technical support with Siebel Experience Location : Phoenix AZ
or Denver CO Duration : 18+ Months Skype Hire !!!*
*Must have *
- Great communication
- *SIEBEL 7.0 or higher *
- XML
- SQL
*Responsibilities *
• Drive root-cause analysis of Incidents and Problems, and shepherd
their resolution through the Client software development lifecycle
• Coordinate support with various IT teams (Development, QA, and
Vendors) to drive the resolution of reported problems
• Write executive summaries of high priority issues for senior
management
• Manage regular meetings with business and IT stakeholders to
prioritize and resolve important problems
• Evaluate scheduled application and environment changes for
associated risks, and advocate mitigations to such risks
• Identify common themes in reported production issues
• Support critical go-live activities for various projects
• Provide periodic On-Call support
• Occasional travel to other Client’s sites
• *Siebel Call Center and Field Services Applications*
*EXPERIENCE/QUALIFICATIONS:*
• At least 4 years of IT experience preferably in a consulting, project
management, business analysis, development, operations, or testing capacity
in large IT enterprise application environments
• Strong knowledge and experience with SQL/database technologies
(Oracle/Teradata/MS SQL)
· *At least 2+ years of hands on experience supporting Siebel
applications (V7.0 or higher) is strongly preferred*.
•Client has adopted a modified ITIL V3 standard for IT processes, and
familiarity with the standard is a plus
• Experience with Software development lifecycle methodologies, quality
assurance and software testing, business requirement definition, systems
analysis and design, and familiarity with SCRUM and AGILE methodologies is
a plus
• Ability to drive root-cause analysis of problems, and drive resolution
through the Client SDLC process
• Ability to demonstrate a mastery of integrated IT systems
• Excellent written and verbal communication ability
*Ideal Qualification*
• Bachelor's or Master’s degree in Computer Science, MIS, engineering, or
a scientific field
• *Siebel CRM/Field Services support experience*
*Experience with the following area a plus, but not required:*
• Amdocs Billing a plus, but not required
• Telco processes and architecture
*Regards,*
*Ishan Salaria Sr. Technical Recruiter VSG Business Solutions*
*221 Cornwell Dr, Bear, DE 19701*
*Contact No: 302-261-3207 Ext: 102*
*Email: [email protected] <[email protected]>*
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