*Hi *
*Please lookup the below position and if you feel comfortable ,then please
send me your updated resume*
*Position : Voice Engineer (VOIP) *
*Location : Franklin, WI *
*Duration : 12+ Months Phone / Skype*
*Description:*
*The position is accountable for system-level administration and
maintenance of hardware and software in enterprise voice technology
infrastructure supporting top tier and business critical functions. *
*Work is performed independently and with minimal direct supervision*.
*Responsibilities:*
- Partnering with CPE vendor and PSTN carriers and telcos in resolving
incidents and problems to meet SLAs
- Managing trouble tickets
- Monitoring system performance and availability
- Performing system administration duties
- Tuning the infrastructure
- Managing change records and coordinating change activity
- Fulfilling project assignments.
- Administration and maintenance of:
- IP-enabled TDM PBX systems
- IP Telephony
- ISDN/PRI and SIP trunking
- Line-side T1 and PRI applications interfaces
- Server-based applications:
- scripted call routing and reporting for Call Centers
- voice mail
- call recording and logging platforms
- speech-driven auto-attendant
- integrated station database management with work order component
- directory database management
- Call Detail Reporting
- PBX Traffic measurement and reporting
- Telephony asset management
- Scripted automation of database file transfers
- Web-based PSTN management (provisioning/billing reconciliation
software)
- Enterprise BCP documentation for telephony systems
*Qualifications:*
- Previous experience maintaining the following platforms and/or
comparable products:
- Avaya/Nortel products - CS1000M and CS1000E PBXs, IP telephony
Signaling Servers and Voice Media Gateways, Session Manager, CallPilot
Voice Mail, Integrated Call Director and Contact Center.
- Qfiniti Call Center Quality Assurance Monitoring, Verint Call
Recording/Logging, Nuance Speech Attendant, Stratasoft Autodialer,
Intervoice IVR, Rivermine Billing, Avotus Telemanagement and other
supporting technologies for voice applications.
Regards,
Ishan Salaria
Sr. Technical Recruiter
VSG Business Solutions
221 Cornwell Dr,Bear, DE 19701
Contact No: 302-261-3207 Ext: 102
Email: [email protected] <[email protected]>
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