*Reply @ man...@idctechnologies.com <man...@idctechnologies.com>* *Systems Administrator - that has strong experience with Cisco IVR *
*Candidate: H1B, EAD, GC, USC* *Location: Jacksonville, FL* *Duration: 12 months to start* *Interview: video* Our client *is a leading healthcare insurance company located* in Jacksonville, FL. They seek a *Systems Programmer / Administrator that has strong experience with Cisco IVR *and other call center technologies. This is a one year contract that can be extended beyond 12 months. *Essential duties and responsibilities:* · Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology · Manages system/application environment and ongoing operations · Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards · Researches, designs, implements and tests technology solutions · Proactively monitors and reports performance and utilization of assigned technologies · Troubleshoots software and/or hardware issues/failures · Resolves alerts and performs remediation activities · Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners · Collects and presents data for reporting and planning · Assists with developing tactical strategies, processes and procedures related to systems/application administration · Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors · Collaborates with IT and business area partners on work groups and initiatives · Determines best course of action for meeting business needs · May provide input into infrastructure architecture designs · Writes programming/scripting · May participate in Disaster Recovery planning and exercises *Key Requirements:* · Bachelor’s degree in an IT related field or equivalent work experience · 5-9years of working experience with Cisco IVR and other Cisco and non-Cisco call center technologies · Extensive working knowledge of multiple technologies and their interfaces and integration · Competent working in one or more environments highly integrated with an operating system. · Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations · High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy. · Experience analyzing business requirements and translating them into technical solutions *Thanks and Regards,* *Manish Atal* *Sr Technical Resource Manager* *IDC Technologies* *1851 McCarthy Blvd. Suite 116, Milpitas, CA 95035* *Email: man...@idctechnologies.com <man...@idctechnologies.com>* *Phone: 408-418-5779 ext 1017* *Gtalk: manish.rgtalent * *Yahoo: atalmanish* -- You received this message because you are subscribed to the Google Groups "Oracle Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to oradev+unsubscr...@googlegroups.com. To post to this group, send email to oradev@googlegroups.com. Visit this group at http://groups.google.com/group/oradev. For more options, visit https://groups.google.com/d/optout.
