*Hi *


* Please lookup the below position and if you feel comfortable, then please
send me your updated resume *



*Job Title: Avaya Engineer*

*Duration: 6+ months                                            *

*Location: Englewood, CO*



*Job Description :*

•             Excellent problem solving skills with desire to take on
responsibility.

•             Good understanding on process.

•             Excellent communication skills, should have worked in global
delivery model.

•             Good understanding on product SLA’s and support metrics.

•             Ability to grasp problems and understand issues quickly and
provide solutions.

•             Ability to reason and think logically

•             Strong attention to detail in regards to project planning and
documentation



*Job Requirement :*

Oracle Acme is a required skill.



*Product Knowledge:*

•             Candidate must have good Knowledge on Oracle Acme.

•             Knowledge on Unified Communication, Contact Center, Gateway
solution products for Avaya Aura (SM, SMGR, CM), Avaya CMS, Avaya AES &
Sonus.

•             Good understanding on PSTN/PBAX solution deployments.



*Troubleshooting knowledge on the following:*

•             Trunk side issues (Audio quality, call drops).

•             CMS reports, Access.

•             CM Vector, VDN,



*Configuration knowledge:*

•             Configuring CM, CMS, AES.

•             Configuration of Vectors, VDN, Skills, Agents, Extensions.

•             Configuring AES for CM Switch, PG’s & Adjunct.







*Thanks and Regards,*

*Abhishek Kumar*

Next Level Business Services, Inc.

*An Oracle Recognized Partner & *An ISO 27001 and 20000-1 Certified &
Minority Business Enterprise (CMBE)

*t:*  904-267-0743 *f: *+1 (608) 646 8326

*e:* abhishek.kum...@nlbservices.com | *w:* www.nlbservices.com

*a:* 8613 Old Kings Road South, Unit 303, Jacksonville, Florida 32217

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