Hi ,

I have an urgent requirement with one of my clients, details given below.
If you find your self suitable for the position, please send me your latest
updated resume along with contact details. Please include your employer
details as well.



*Job Title*

Systems Management Consultant

*Project Location*

Plymouth, MN

*Duration*

6 months /Contract To Hire


*Skills Required and Job Description:*

  *MOI : TELEPHONIC + SKYPE*
*USC /GC /EAD GC ONLY*

Requires:
• Working knowledge of ITIL and key ITSM concepts Change Management,
Process Improvement, ITSM, Change Advisory Board support/administration
• Proficient knowledge of Change Management enabling technologies

Nice to haves:
• ITIL Certification
• Certification in Six Sigma or other process improvement methodology



• Drives ITSM Process oversight, governance, and Operational delivery for
assigned Capability/process
• Identifies and resolves operational problems using defined procedures,
expertise and judgment
• Makes delivery and support decisions based on policies, procedures, and
overall ITSM Services business
• Serve as a subject matter expert on UnitedHealth Group IT Service
Management Change Management process and tools
• Must be able to promote impact determination in order to identify and
mitigate risks
• Liaison with all necessary parties to coordinate Change process
operations and maintain relationships
• Analyze Change records and reports to determine trends and drive
improvements in a positive direction
• Help drive process simplification, efficiency, and effectiveness through
common metrics
• Aid in the continuous improvement of ITSM process/capability adoption,
compliance, execution and supporting solutions
• Identifies and resolves operational problems using defined processes,
expertise and judgment
• Perform analysis of alternatives, provide recommendations, and generate
innovative ideas to resolve problems.
• Develop and maintain process supporting materials for the IT Service
Management Services team including process flows, user guides, and training
• Ensure timely and effective execution of IT Service Management
deliverables
• Support adoption of the new processes and tools as implemented
• Must be able to maintain composure under pressure, accurately assessing
problem situations
• Must work effectively in a fast-paced, team-based, Customer Service
oriented environment
• Must be able to exercise process compliance requirements effectively at
all levels
• Fulfill Implementation Readiness & Acceptance responsibilities
o Enable outage window risk/impact mitigation of all previously approved,
planned, Critical Risk Changes
o Assure window visibility, handle implementation readiness and
implementation checkpoint activities
o Facilitate and drive Emergency Change Advisory Boards (eCABs)
o Provide support on ITSM process execution and thought leadership on
associated logistics
o Work with Change Owner and Technology Command Center (TCC) to validate
feasibility of previously approved window, identified impacts to Services
and dependent components (CMDB), pre-existing Incidents at time of approved
window, potential new conflicts, etc.
o Promote and provide open communication and instant notification with TCC
o Field at risk implementation window notifications and adjustment requests
from the Change Owner
o Promote application checkout plan activities and environmental health
prior to planned completion
o Ensures overlap to allow knowledge transfer and sufficient handoff during
shift changes
• Other duties as assigned by management

Job Qualifications:
Required:
• Working knowledge of ITIL and key ITSM concepts Change Management,
Process Improvement, ITSM, Change Advisory Board support/administration
• Proficient knowledge of Change Management enabling technologies
• Possess excellent verbal and written communication skills; including the
ability to speak clearly and concisely, convey complex or technical
information in a manner that others can understand, as well as the ability
to understand and interpret complex information from others
• Excellent problem solving skills; the ability to systematically analyze
problems, draw relevant conclusions and devise appropriate courses of
action
• 4+ years’ experience in a large-scale and diverse IT environment
• ITIL certification or significant IT experience using IT Service
Management processes (Change, Incident, etc.)
• Intermediate level of skill with Microsoft Word, Excel, PowerPoint, and
Visio
• Undergraduate degree or equivalent experience.
Assets:
• ITIL Certification
• Certification in Six Sigma or other process improvement methodology
• Understand and be able to apply a structured methodology around IT
Service Management operations activities
• Experience working in ServiceNow

This position will be part of a direct team with 8 members, which will be
part of the ITSM Change Management team.

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