Hi
Agnes,
Your
question does not have a simple answer. There are many cultural aspects
of
your
company that will dictate different approaches. I can't give you good
concrete
advice
without understanding your company's culture, which would best be
accomplished
with
an organizational study. So I'll try to offer a few general
suggestions.
Many
of these suggestions will come from our forthcoming book, "Organizational
Patterns
of
Agile Software Development" (by Jim Coplien and Neil Harrison). I will
point you to
some
of the draft material on the web.
First,
a lot will depend on how long you have been with the organization, and how
well
you
are considered part of the team. Further, there must be trust in the
organization;
we
call that Community of Trust.
It
sounds like you may not have the level of trust you need; this could be a
problem.
Second, everyone needs to understand and agree on the
need for, and the motivation
behind, quality and ISO-9000 actions. You can't
dictate this.
Often,
the motivation behind ISO certifiction is marketing. Whatever it is,
people need
to
agree.
Third,
the developers are the ones doing the work. They need to craft and control
the
process they follow. If you dictate process, they may
pay lip service to it, but they
will
do their own process anyway.
Fourth, things like ISO certification tend to generate
extra work for developers not directly
related to their job at hand. Some is unavoidable, but
you need to shield them from
as
much distraction as possible. And they need to see that from
you.
That's
just a start.
Recognize the limitations of
process:
and
Good
luck,
Neil
Harrison
-----Original Message-----
From: Molnár Ágnes [mailto:[EMAIL PROTECTED]
Sent: Friday, May 21, 2004 6:40 AM
To: [EMAIL PROTECTED]
Subject: Introduce new methodsHi,I'm new on this mailing list, and I've a question. My job is to develop my company's quality goals, and the methods, patents, etc., because we want an ISO-9000 qualifying.But: There are some people in the company, who are worried because of the new things: they say, it's like they would be plumber and I would be their boss, who stand by them, and see their every work. Like a Big Sister ;-)Well, I'd like (with my boss) to introduce that methods without distress.Do you have any idea, how can we do it?Thanks,Agnes
