The best solution is having your own forum on your own website. You can 
break down the threads into subcategories/ subforums much easier and more 
effectively. The users on the forum are YOUR users and not some other 
site's. You have the ability, with a decent software, to also email those 
users, if you want to. The knowledge in the forum is a lot easier to 
ingest, than on Google Groups or SE. I'd still leave those channels open, 
but only have your team answer any open threads on your forum. 

I work with the software Xenforo and can recommend it. We use it for our 
project <http://project.skooppa.com/>, although our project is a bit in 
limbo currently, as we are still learning the necessary technologies we 
need to make it happen, (on being ODB :-)), The lack of activity isn't 
because the software isn't good. It is quite good. 

If you are interested Luca, I'd be glad to set up a test forum for Orient 
to check out its functionality and I could do the work to get the forum up 
and running, including simple design changes to make the forum fit Orient's 
CI. After that, you will only have some moderation work to do, in one 
place, and you can be much more effective and have a great and dedicated 
community platform. 

Scott

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