Hai, 

We are using Orientdb 2.0.18 version

Our database has crashed, when we try to restart my database am getting 
error .
Provide proper solution to restore my database. Its very urgent please 
reply soon, all customers are waiting.


2017-11-13 03:55:23:538 INFO  OrientDB auto-config DISKCACHE=12,926MB 
(heap=910MB os=15,885MB disk=65,193MB) [orientechnologies]
2017-11-13 03:55:23:567 INFO  Loading configuration from: 
/home/jai/orientdb-community-2.0.18/config/orientdb-server-config.xml... 
[OServerConfigurationLoaderXml]
2017-11-13 03:55:23:712 INFO  OrientDB Server v2.0.18 (build 2.0.x@r; 
2016-02-02 14:01:56+0000) is starting up... [OServer]
2017-11-13 03:55:23:715 INFO  Databases directory: 
/home/jai/orientdb-community-2.0.18/databases [OServer]
2017-11-13 03:55:23:736 INFO  Listening binary connections on 0.0.0.0:2424 
(protocol 
v.28, socket=default) [OServerNetworkListener]
2017-11-13 03:55:23:737 INFO  Listening http connections on 0.0.0.0:2480 
(protocol 
v.10, socket=default) [OServerNetworkListener]
2017-11-13 03:55:23:745 INFO  Installing dynamic plugin 'studio-2.0.zip'... 
[OServerPluginManager]
2017-11-13 03:55:23:802 INFO  Installing GREMLIN language v.2.6.0 - 
graph.pool.max=50 [OGraphServerHandler]
2017-11-13 03:55:23:803 INFO  [OVariableParser.resolveVariables] Error on 
resolving property: distributed [orientechnologies]
2017-11-13 03:55:23:804 INFO  Installing Script interpreter. WARN: 
authenticated clients can execute any kind of code into the server by using 
the following allowed languages: [sql] [OServerSideScriptInterpreter]
2017-11-13 03:55:23:806 INFO  Automatic backup plugin installed and active: 
delay=86400000ms, firstTime=null, targetDirectory=backup/ [OAutomaticBackup]
2017-11-13 03:55:23:807 INFO  OrientDB Server v2.0.18 is active. [OServer]
2017-11-13 03:56:04:429 WARNING {db=mio} segment file 'database.ocf' was 
not closed correctly last time [OSingleFileSegment]
2017-11-13 03:56:04:493 WARNING {db=mio} Storage mio was not closed 
properly. Will try to restore from write ahead log. [OLocalPaginatedStorage]
2017-11-13 03:56:04:493 INFO  {db=mio} Looking for last checkpoint... 
[OLocalPaginatedStorage]
2017-11-13 03:56:04:498 INFO  {db=mio} Found FUZZY checkpoint. 
[OLocalPaginatedStorage]
2017-11-13 03:56:04:596 INFO  {db=mio} Data restore procedure from FUZZY 
checkpoint is started. [OLocalPaginatedStorage]
2017-11-13 03:56:04:661 WARNING {db=mio} Non tx operation was used during 
data modification we will need index rebuild. 
[OLocalPaginatedStorage]{db=mio} Exception during storage data restore.
com.orientechnologies.orient.core.exception.OStorageException: File with id 
1211 does not exist.
at 
com.orientechnologies.orient.core.index.hashindex.local.cache.OWOWCache.openFile(OWOWCache.java:420)
at 
com.orientechnologies.orient.core.index.hashindex.local.cache.OReadWriteDiskCache.openFile(OReadWriteDiskCache.java:183)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreAtomicUnit(OAbstractPaginatedStorage.java:2283)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFrom(OAbstractPaginatedStorage.java:2216)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFromFuzzyCheckPoint(OAbstractPaginatedStorage.java:2187)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFromCheckPoint(OAbstractPaginatedStorage.java:2162)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFromWAL(OAbstractPaginatedStorage.java:2095)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreIfNeeded(OAbstractPaginatedStorage.java:1469)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.open(OAbstractPaginatedStorage.java:171)
at 
com.orientechnologies.orient.core.db.document.ODatabaseDocumentTx.open(ODatabaseDocumentTx.java:244)
at 
com.orientechnologies.orient.server.OServer.openDatabase(OServer.java:636)
at 
com.orientechnologies.orient.server.OServer.openDatabase(OServer.java:618)
at 
com.orientechnologies.orient.server.network.protocol.http.command.OServerCommandAuthenticatedDbAbstract.authenticate(OServerCommandAuthenticatedDbAbstract.java:167)
at 
com.orientechnologies.orient.server.network.protocol.http.command.OServerCommandAuthenticatedDbAbstract.beforeExecute(OServerCommandAuthenticatedDbAbstract.java:127)
at 
com.orientechnologies.orient.server.network.protocol.http.command.get.OServerCommandGetConnect.beforeExecute(OServerCommandGetConnect.java:50)
at 
com.orientechnologies.orient.server.network.protocol.http.ONetworkProtocolHttpAbstract.service(ONetworkProtocolHttpAbstract.java:173)
at 
com.orientechnologies.orient.server.network.protocol.http.ONetworkProtocolHttpAbstract.execute(ONetworkProtocolHttpAbstract.java:581)
at com.orientechnologies.common.thread.OSoftThread.run(OSoftThread.java:69)

2017-11-13 03:56:04:697 SEVERE {db=mio} Internal server error:
com.orientechnologies.orient.core.exception.OStorageException: Cannot open 
local storage '/home/jai/orientdb-community-2.0.18/databases/mio' with 
mode=rw
--> com.orientechnologies.orient.core.exception.OStorageException: File 
with id 1211 does not exist. [ONetworkProtocolHttpDb]
2017-11-13 04:00:06:333 WARNING {db=mio} segment file 'database.ocf' was 
not closed correctly last time [OSingleFileSegment]
2017-11-13 04:00:06:341 WARNING {db=mio} Storage mio was not closed 
properly. Will try to restore from write ahead log. [OLocalPaginatedStorage]
2017-11-13 04:00:06:341 INFO  {db=mio} Looking for last checkpoint... 
[OLocalPaginatedStorage]
2017-11-13 04:00:06:344 INFO  {db=mio} Found FUZZY checkpoint. 
[OLocalPaginatedStorage]
2017-11-13 04:00:06:419 INFO  {db=mio} Data restore procedure from FUZZY 
checkpoint is started. [OLocalPaginatedStorage]{db=mio} Exception during 
storage data restore.
com.orientechnologies.common.concur.lock.OLockException: File 
'/home/jai/orientdb-community-2.0.18/databases/mio/customer_activity.email_id_store_id_is_deleted.sbt'
 
is locked by another process, maybe the database is in use by another 
process. Use the remote mode with a OrientDB server to allow multiple 
access to the same database.
at 
com.orientechnologies.orient.core.storage.fs.OAbstractFile.lock(OAbstractFile.java:415)
at 
com.orientechnologies.orient.core.storage.fs.OAbstractFile.openChannel(OAbstractFile.java:676)
at 
com.orientechnologies.orient.core.storage.fs.OAbstractFile.open(OAbstractFile.java:150)
at 
com.orientechnologies.orient.core.index.hashindex.local.cache.OWOWCache.openFile(OWOWCache.java:874)
at 
com.orientechnologies.orient.core.index.hashindex.local.cache.OWOWCache.openFile(OWOWCache.java:422)
at 
com.orientechnologies.orient.core.index.hashindex.local.cache.OReadWriteDiskCache.openFile(OReadWriteDiskCache.java:183)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreAtomicUnit(OAbstractPaginatedStorage.java:2283)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFrom(OAbstractPaginatedStorage.java:2216)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFromFuzzyCheckPoint(OAbstractPaginatedStorage.java:2187)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFromCheckPoint(OAbstractPaginatedStorage.java:2162)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFromWAL(OAbstractPaginatedStorage.java:2095)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreIfNeeded(OAbstractPaginatedStorage.java:1469)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.open(OAbstractPaginatedStorage.java:171)
at 
com.orientechnologies.orient.core.db.document.ODatabaseDocumentTx.open(ODatabaseDocumentTx.java:244)
at 
com.orientechnologies.orient.server.OServer.openDatabase(OServer.java:636)
at 
com.orientechnologies.orient.server.OServer.openDatabase(OServer.java:618)
at 
com.orientechnologies.orient.server.network.protocol.http.command.OServerCommandAuthenticatedDbAbstract.authenticate(OServerCommandAuthenticatedDbAbstract.java:167)
at 
com.orientechnologies.orient.server.network.protocol.http.command.OServerCommandAuthenticatedDbAbstract.beforeExecute(OServerCommandAuthenticatedDbAbstract.java:127)
at 
com.orientechnologies.orient.server.network.protocol.http.command.get.OServerCommandGetConnect.beforeExecute(OServerCommandGetConnect.java:50)
at 
com.orientechnologies.orient.server.network.protocol.http.ONetworkProtocolHttpAbstract.service(ONetworkProtocolHttpAbstract.java:173)
at 
com.orientechnologies.orient.server.network.protocol.http.ONetworkProtocolHttpAbstract.execute(ONetworkProtocolHttpAbstract.java:581)
at com.orientechnologies.common.thread.OSoftThread.run(OSoftThread.java:69)

2017-11-13 04:00:06:434 SEVERE {db=mio} Internal server error:
com.orientechnologies.orient.core.exception.OStorageException: Cannot open 
local storage '/home/jai/orientdb-community-2.0.18/databases/mio' with 
mode=rw
--> com.orientechnologies.common.concur.lock.OLockException: File 
'/home/jai/orientdb-community-2.0.18/databases/mio/customer_activity.email_id_store_id_is_deleted.sbt'
 
is locked by another process, maybe the database is in use by another 
process. Use the remote mode with a OrientDB server to allow multiple 
access to the same database. [ONetworkProtocolHttpDb]
2017-11-13 04:02:36:320 WARNING {db=mio} segment file 'database.ocf' was 
not closed correctly last time [OSingleFileSegment]
2017-11-13 04:02:36:327 WARNING {db=mio} Storage mio was not closed 
properly. Will try to restore from write ahead log. [OLocalPaginatedStorage]
2017-11-13 04:02:36:327 INFO  {db=mio} Looking for last checkpoint... 
[OLocalPaginatedStorage]
2017-11-13 04:02:36:329 INFO  {db=mio} Found FUZZY checkpoint. 
[OLocalPaginatedStorage]
2017-11-13 04:02:36:406 INFO  {db=mio} Data restore procedure from FUZZY 
checkpoint is started. [OLocalPaginatedStorage]{db=mio} Exception during 
storage data restore.
com.orientechnologies.common.concur.lock.OLockException: File 
'/home/jai/orientdb-community-2.0.18/databases/mio/customer_activity.email_id_store_id_is_deleted.sbt'
 
is locked by another process, maybe the database is in use by another 
process. Use the remote mode with a OrientDB server to allow multiple 
access to the same database.
at 
com.orientechnologies.orient.core.storage.fs.OAbstractFile.lock(OAbstractFile.java:415)
at 
com.orientechnologies.orient.core.storage.fs.OAbstractFile.openChannel(OAbstractFile.java:676)
at 
com.orientechnologies.orient.core.storage.fs.OAbstractFile.open(OAbstractFile.java:150)
at 
com.orientechnologies.orient.core.index.hashindex.local.cache.OWOWCache.openFile(OWOWCache.java:874)
at 
com.orientechnologies.orient.core.index.hashindex.local.cache.OWOWCache.openFile(OWOWCache.java:422)
at 
com.orientechnologies.orient.core.index.hashindex.local.cache.OReadWriteDiskCache.openFile(OReadWriteDiskCache.java:183)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreAtomicUnit(OAbstractPaginatedStorage.java:2283)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFrom(OAbstractPaginatedStorage.java:2216)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFromFuzzyCheckPoint(OAbstractPaginatedStorage.java:2187)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFromCheckPoint(OAbstractPaginatedStorage.java:2162)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFromWAL(OAbstractPaginatedStorage.java:2095)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreIfNeeded(OAbstractPaginatedStorage.java:1469)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.open(OAbstractPaginatedStorage.java:171)
at 
com.orientechnologies.orient.core.db.document.ODatabaseDocumentTx.open(ODatabaseDocumentTx.java:244)
at 
com.orientechnologies.orient.server.OServer.openDatabase(OServer.java:636)
at 
com.orientechnologies.orient.server.OServer.openDatabase(OServer.java:618)
at 
com.orientechnologies.orient.server.network.protocol.http.command.OServerCommandAuthenticatedDbAbstract.authenticate(OServerCommandAuthenticatedDbAbstract.java:167)
at 
com.orientechnologies.orient.server.network.protocol.http.command.OServerCommandAuthenticatedDbAbstract.beforeExecute(OServerCommandAuthenticatedDbAbstract.java:127)
at 
com.orientechnologies.orient.server.network.protocol.http.command.get.OServerCommandGetConnect.beforeExecute(OServerCommandGetConnect.java:50)
at 
com.orientechnologies.orient.server.network.protocol.http.ONetworkProtocolHttpAbstract.service(ONetworkProtocolHttpAbstract.java:173)
at 
com.orientechnologies.orient.server.network.protocol.http.ONetworkProtocolHttpAbstract.execute(ONetworkProtocolHttpAbstract.java:581)
at com.orientechnologies.common.thread.OSoftThread.run(OSoftThread.java:69)

2017-11-13 04:02:36:430 SEVERE {db=mio} Internal server error:
com.orientechnologies.orient.core.exception.OStorageException: Cannot open 
local storage '/home/jai/orientdb-community-2.0.18/databases/mio' with 
mode=rw
--> com.orientechnologies.common.concur.lock.OLockException: File 
'/home/jai/orientdb-community-2.0.18/databases/mio/customer_activity.email_id_store_id_is_deleted.sbt'
 
is locked by another process, maybe the database is in use by another 
process. Use the remote mode with a OrientDB server to allow multiple 
access to the same database. [ONetworkProtocolHttpDb]
2017-11-13 04:06:59:509 WARNING {db=mio} segment file 'database.ocf' was 
not closed correctly last time [OSingleFileSegment]
2017-11-13 04:06:59:514 WARNING {db=mio} Storage mio was not closed 
properly. Will try to restore from write ahead log. [OLocalPaginatedStorage]
2017-11-13 04:06:59:515 INFO  {db=mio} Looking for last checkpoint... 
[OLocalPaginatedStorage]
2017-11-13 04:06:59:518 INFO  {db=mio} Found FUZZY checkpoint. 
[OLocalPaginatedStorage]
2017-11-13 04:06:59:587 INFO  {db=mio} Data restore procedure from FUZZY 
checkpoint is started. [OLocalPaginatedStorage]{db=mio} Exception during 
storage data restore.
com.orientechnologies.common.concur.lock.OLockException: File 
'/home/jai/orientdb-community-2.0.18/databases/mio/customer_activity.email_id_store_id_is_deleted.sbt'
 
is locked by another process, maybe the database is in use by another 
process. Use the remote mode with a OrientDB server to allow multiple 
access to the same database.
at 
com.orientechnologies.orient.core.storage.fs.OAbstractFile.lock(OAbstractFile.java:415)
at 
com.orientechnologies.orient.core.storage.fs.OAbstractFile.openChannel(OAbstractFile.java:676)
at 
com.orientechnologies.orient.core.storage.fs.OAbstractFile.open(OAbstractFile.java:150)
at 
com.orientechnologies.orient.core.index.hashindex.local.cache.OWOWCache.openFile(OWOWCache.java:874)
at 
com.orientechnologies.orient.core.index.hashindex.local.cache.OWOWCache.openFile(OWOWCache.java:422)
at 
com.orientechnologies.orient.core.index.hashindex.local.cache.OReadWriteDiskCache.openFile(OReadWriteDiskCache.java:183)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreAtomicUnit(OAbstractPaginatedStorage.java:2283)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFrom(OAbstractPaginatedStorage.java:2216)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFromFuzzyCheckPoint(OAbstractPaginatedStorage.java:2187)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFromCheckPoint(OAbstractPaginatedStorage.java:2162)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreFromWAL(OAbstractPaginatedStorage.java:2095)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.restoreIfNeeded(OAbstractPaginatedStorage.java:1469)
at 
com.orientechnologies.orient.core.storage.impl.local.OAbstractPaginatedStorage.open(OAbstractPaginatedStorage.java:171)
at 
com.orientechnologies.orient.core.db.document.ODatabaseDocumentTx.open(ODatabaseDocumentTx.java:244)
at 
com.orientechnologies.orient.server.OServer.openDatabase(OServer.java:636)
at 
com.orientechnologies.orient.server.OServer.openDatabase(OServer.java:618)
at 
com.orientechnologies.orient.server.network.protocol.http.command.OServerCommandAuthenticatedDbAbstract.authenticate(OServerCommandAuthenticatedDbAbstract.java:167)
at 
com.orientechnologies.orient.server.network.protocol.http.command.OServerCommandAuthenticatedDbAbstract.beforeExecute(OServerCommandAuthenticatedDbAbstract.java:127)
at 
com.orientechnologies.orient.server.network.protocol.http.command.get.OServerCommandGetConnect.beforeExecute(OServerCommandGetConnect.java:50)
at 
com.orientechnologies.orient.server.network.protocol.http.ONetworkProtocolHttpAbstract.service(ONetworkProtocolHttpAbstract.java:173)
at 
com.orientechnologies.orient.server.network.protocol.http.ONetworkProtocolHttpAbstract.execute(ONetworkProtocolHttpAbstract.java:581)
at com.orientechnologies.common.thread.OSoftThread.run(OSoftThread.java:69)

2017-11-13 04:06:59:605 SEVERE {db=mio} Internal server error:
com.orientechnologies.orient.core.exception.OStorageException: Cannot open 
local storage '/home/jai/orientdb-community-2.0.18/databases/mio' with 
mode=rw
--> com.orientechnologies.common.concur.lock.OLockException: File 
'/home/jai/orientdb-community-2.0.18/databases/mio/customer_activity.email_id_store_id_is_deleted.sbt'
 
is locked by another process, maybe the database is in use by another 
process. Use the remote mode with a OrientDB server to allow multiple 
access to the same database. [ONetworkProtocolHttpDb]


Thanks and Regards,
T.Pugazhaarasan

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