I
wasn't personally aware that Orion used a mailing list as their support
mechanism. It's not this one in any case.
We had
one issue surrounding SSL certs, and got through by phone easily enough (we're
license holders). The Orion team couldn't help much, but as it turned out it was
our fault anyway and there was nothing that they could have actually helped us
with. But we did get support.
They
also provide a bug report mechanism, and I've seen at least one of my small
number of bugreps acted on quite quickly.
In the
final analysis it comes down to whether one has purchased the license or not. If
not, exactly why does Orion have an obligation to provide personal
attention?
Arved
Sandstrom
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Daniel G. Koulomzin
Sent: Wednesday, January 10, 2001 7:23 PM
To: Orion-Interest
Subject: Re: Null Pointer Exception in Generated Wrapper Classes
+1
revivalatgt revivalatgt wrote:
Orion needs to change it's responsiveness to customer issues and questions,
or it should just go open-source and call it a day if they're going to use a
mailing-list as it's primary means of support.Robert Smith
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