Since there have been quite a few comments about support (or the lack of
it) on this mailing list, I’d like to add my own 5c:
- At least
95% of the time I have a problem it is a typo or some issues I didn’t
understand correctly – from the messages I see on this mailing list, I
suspect it is the same for most other participants
- Although
we always wish for more, browsing through orionserver/orionsupport/jollem
yields quite a bit of info – but of course it takes more time to search
oneself than trying to get someone who knows on the phone or by email …
- Support
costs money – I suggest that Orion or Ironflare or whatever the name of
the company hires (a) support person(s) and offers a paid service; maybe
they need to find out first how many developers/companies are interested
and how much they are willing to dish out for it (there could be more than
one level of support)
I am grateful that Orion is free for development and is packed with
features, but realize that when deployment time comes along, I may want to rely
on an official support service.
Peter Saurugger
Consultant
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