The MessageLabs Virus Control Centre discovered a possible
virus or unauthorised code (such as a joke program or trojan)
in an email sent by you.
Please read this whole email carefully. It explains what has
happened to your email, which suspected virus has been caught,
and what to do if you need help.
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Some details about the infected message
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To help identify the email:
The message sender was
[EMAIL PROTECTED]
[EMAIL PROTECTED]
[EMAIL PROTECTED]
[EMAIL PROTECTED]
(if this is not your email address, the message sender possibly
belongs to a mailing list to which you both subscribe.)
The message was titled Questionnaire
The message date was Sat, 20 Apr 2002 09:52:13 -0500
The message identifier was <[EMAIL PROTECTED]>
The message recipients were
[EMAIL PROTECTED]
To help identify the virus:
Scanner 1 (NAI Virus Scan) reported the following:
/var/qmail/queue/split/1/708306_2MAUDIO-X-MIDI_CTout.scr
Found the W32/Klez.gen@MM virus !!!
The message was diverted into the virus holding pen on
mail server server-16.tower-4.messagelabs.com (id 708306_1019334155)
and will be held for 30 days before being destroyed.
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What should you do now?
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If you sent the email from a corporate network, you should first
contact your local Helpdesk or System Administrator for advice.
They will be able to help you disinfect your workstation.
If you sent the email from a personal or home account, you will
need to disinfect your computer yourself. To do this you will
need an anti-virus program. We suggest using one of the leading
industry anti-virus packages such as McAfee, F-Secure or Cybersoft,
which cost £15-£30 per copy.
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Getting more help
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We strongly recommend that you read the Support FAQs at
http://www.messagelabs.com/support/FAQs.htm
These will answer many of the most common queries.
If you subscribe to the MessageLabs SkyScan AV Service, please contact
your IT Helpdesk/Support department for further assistance.
If you do not subscribe to the MessageLabs SkyScan AV Service please
contact SCC Internet Services on:-
+ 44 (0) 121 7662951
You may contact one of our Messaging Technicians at MessageLabs
Helpdesk 7 days a week , 6am - 12pm on:-
+44 (0)9067 579 001
All calls will be charged at £0.75p per minute.
If you believe this message to be a false alarm, you can email
SCC Internet Services at:-
[EMAIL PROTECTED]
Please quote the following Virus Pen ID when contacting Support.
If replying by email, please forward this entire email.
________________________________________________________________________
This email has been scanned for all viruses by the MessageLabs SkyScan
service. For more information on a proactive anti-virus service working
around the clock, around the globe, visit http://www.messagelabs.com
________________________________________________________________________
