http://www.canada.com/edmontonjournal/news/story.html?id=5c003c0f-03bb-4dcb-
953f-b8cb83c5f3d6
<http://www.canada.com/edmontonjournal/news/story.html?id=5c003c0f-03bb-4dcb
-953f-b8cb83c5f3d6&k=94138> &k=94138

New rules to crack down on air rage


Andrew Thomson, CanWest News Service; Ottawa Citizen

Published: Sunday, May 20, 2007

Transport Canada wants to make it easier for airlines and their crews to
refuse service to "unruly and disruptive" passengers, announcing a series of
new regulations.

The federal department wants better legal grounds for operators, who are
often challenged in court by travellers rejected during check-in or
boarding.

Tougher rules to combat "air rage" have been planned by government and
industry leaders since before the Sept. 11, 2001 terrorist attacks, the
department said.

Passenger incidents ranging from assault and molestation to vandalism,
smoking, and sexual harassment have been rising since the early 1990s,
according to surveys of international airlines.

Four categories of incidents will be created, ranging from abusive language
to sabotage or death threats.

Other proposed amendments to the Canadian Aviation Regulations would improve
crew training requirements, help operators develop programs for preventing
passenger incidents, and force the mandatory reporting of incidents that
interferes with flight safety.

The final changes will be announced after a 30-day feedback period to the
proposals, which were published Saturday in the Canada Gazette.

 



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