http://fcw.com/Articles/2010/09/23/DHS-gets-average-grade-on-public-transit-
information-sharing-GAO-says.aspx?s=hls_280910
<http://fcw.com/Articles/2010/09/23/DHS-gets-average-grade-on-public-transit
-information-sharing-GAO-says.aspx?s=hls_280910&admgarea=TC_COOPHLS&p=1>
&admgarea=TC_COOPHLS&p=1

 

DHS gets average grade on public transit info sharing

Fifty-two percent of public transit agencies are "somewhat satisfied"

o    By
<http://fcw.com/forms/emailtoauthor.aspx?AuthorItem=%7b54A5C881-1BBD-44FA-BB
E7-7024CDF6E286%7d&ArticleItem=%7bD49E9609-F937-4B4D-85EC-58F2778D6CCF%7d>
Alice Lipowicz

o    Sep 23, 2010

The Homeland Security Department is doing fairly well at sharing security
updates with public transit agencies - but needs to reduce redundancies,
close gaps and add transit agencies to the networks, according to
<http://www.gao.gov/new.items/d10895.pdf> a new report from the Government
Accountability Office.

The GAO surveyed 80 rail, bus and ferry transit agencies to check their
overall satisfaction with the two information-sharing mechanisms designated
as primary -- DHS' Homeland Security Information Network (HSIN) transit
portal and the Public Transit Information Sharing and Analysis Center, along
with 10 other sharing mechanisms.

Overall, 53 percent of those who responded were "somewhat satisfied" with
the security information they received from all the mechanisms while 22
percent were "very satisfied," GAO said in a report issued Sept. 22.

 

Large transit agencies were more pleased; 46 percent of them were "very
satisfied," while 16 percent of mid-sized agencies were very satisfied.

Rail operators generally rated the information-sharing more highly: 33
percent of rail operators were "very satisfied" compared with 13 percent of
the non-rail operators.

Public transit agencies, in explaining their responses, noted potential
redundancies in the information received from multiple sources and
recommended streamlining the information flow.

They also reported that HSIN was their least favorite mechanism by which to
receive security information, citing concerns about lack of user
friendliness, difficulties in access and questionable information value, the
GAO report states. Department officials said they have been dealing with
those problems in the HSIN Next Generation project.

DHS' Transportation Security Administration and industry formed a public
transit working group in 2009 to develop recommendations to improve security
information sharing.

GAO made recommendations to improve the operations of the public transit
working group and the HSIN:

o    Establish time frames for the working group to complete its
recommendations.

o    Assess opportunities to streamline existing information-sharing
mechanisms.

o    Conduct outreach to increase awareness of the public transit analysis
center and HSIN.

o    Take steps to improve accessibility of HSIN and the value of its
information.

DHS officials agreed with the recommendations.

 



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