Surely the point is - in making no-one or no thing wrong maximum value can be 
taken away from the space

What value (learning) can you get from the person's actions (anger)

What value (learning) can you get from your reaction to the person leaving 
(making them wrong)

How can what happened be used to impact the group and the person who left?

What can you do to make a difference with the person who left such that he or 
she can be a contribution even if the contribution is opposition?

Sent from an iPhone

On 28 Mar 2011, at 02:37, Lucas Cioffi <[email protected]> wrote:

> Hi All,
> 
> We've all heard that "whoever comes are the right people;" does that also 
> imply that "whoever comes and leaves are the wrong people" too?  I'm 
> wondering if any of you have experience with people leaving in anger?
> 
> Here's my recent experience...
> My co-facilitator received this comment in response to a post-event survey:
> "I for one was not impressed, I traveled 275 miles to attend, cost the 
> government quiet a bit of money and left after the first breakout group.  
> There was not even enough of an introduction to let people know what exactly 
> what was going on.  Had I known that this was going to break out groups 
> talking about whatever with no actual solutions to what the problem was or no 
> direction on how to overcome the problem I would not have attended.  With the 
> budget being what it is I feel this was a total waste of money."
> 
> Some more context:
> This was a workshop about internal transparency, held at a typical federal 
> government agency in DC.
> This person is well-known as an opponent to change at the agency.
> The workshop was not an open space event nor advertised as an open space 
> event, but it did include break-out groups and participants did populate an 
> agenda wall for two breakout sessions.  Because of the similarities in 
> design, I think this episode may be of interest to the group.
> These breakout groups were announced on the RSVP site, so this person had an 
> opportunity to know what was going to happen at the event.  Of course people 
> are busy so often they don't know what they're signing up for, and I'm not 
> going to blame this person for that.
> Anyway, has someone ever left your event completely frustrated?  Did you do 
> anything about it?  I look forward to your thoughts.
> 
> Lucas
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